Regional Sales Support Executive

Job Summary

Support regional corporate account teams by managing after-sales care, pricing proposals, and data analysis to drive business development and revenue growth in the freight forwarding industry.

Responsibilities

• Deliver after-sales support to the regional corporate account team to ensure client satisfaction and retention
• Review customer freight requests and select appropriate carriers to optimize logistics solutions
• Prepare competitive pricing proposals for spot and regular quotation requests, maintaining accurate cost records
• Compile and present data for Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to support strategic decision-making
• Provide data management and administrative support to enhance operational efficiency
• Collaborate with the Business Development team to identify and capitalize on revenue growth opportunities
• Respond to Requests for Quotations (RFQs) from ‘All-round’ and ‘Specialized’ Freight Forwarders with up-to-date market-competitive prices
• Conduct targeted market research on specific areas or verticals to inform pricing and business strategies
• Assist in budget preparation and target setting exercises to align with business objectives

Required competencies and certifications

• Diploma or Degree in Logistics, Supply Chain, or related field
• Minimum 2 years of experience managing a regional portfolio in the freight forwarding industry

Preferred competencies and qualifications

• Prior experience in freight forwarding