We are seeking a proactive and customer\-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on\-boarding, resolving concerns, and contributing to long\-term satisfaction and business growth.<\/span><\/span>
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Key Responsibilities:<\/span><\/span><\/b>
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• Build and maintain strong relationships with sellers and customers to ensure smooth on\-boarding and ongoing engagement.<\/span><\/span>
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• Act as the primary contact for handling queries, issues, and feedback promptly and professionally.<\/span><\/span>
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• Assist sellers with product listings, pricing, promotions, and operational support on the platform.<\/span><\/span>
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• Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.<\/span><\/span>
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• Coordinate with internal teams to resolve seller and customer concerns efficiently.<\/span><\/span>
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• Monitor seller performance and satisfaction; recommend improvements where needed.<\/span><\/span>
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• Conduct regular follow\-ups to ensure retention and trust\-based relationships.<\/span><\/span>
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• Gather partner feedback to support platform improvements and business strategies.<\/span><\/span>
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• Participate in sales campaigns and engagement activities to improve seller and customer involvement.<\/span><\/span>
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• Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.<\/span><\/span>
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  Requirements<\/h3>

  Bachelor\u2019s degree in related field.<\/span><\/span>
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  Strong interpersonal and communication skills in English and Hindi.<\/span><\/span>
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  Experience in e\-commerce is an advantage.<\/span><\/span>
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  Ability to manage multiple accounts and deliver excellent service.<\/span><\/span>
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  Proficiency in MS Office; knowledge of CRM tools is a plus.<\/span><\/span>
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