The\nRenewals Consultant actively manages the process of license renewals for IFZA\u2019s\nprofessional partners and administrative teams. This will include meeting with\npartners, finding solutions to objections or issues, and notifying clients of\nlicense statuses and renewal dates. The role requires conducting formal\nface\-to\-face meetings and following up with all partners and entities in a\ntimely manner and in line with organizational standards and timelines.<\/span>
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Responsibilities<\/b><\/span>
<\/div>- Client and Partner\nCommunication: Notify clients and professional partners of upcoming renewal\ndates, ensuring adherence to organizational timeframes and guidelines.<\/span>
<\/span><\/li>- Escalation Management:\nHandle complex cases escalated from the administrative team, providing\neffective solutions for unique scenarios.<\/span>
<\/span><\/li>- Negotiation: Negotiate\nvarious matters with professional partners, aiming for optimal outcomes for all\nparties involved.<\/span>
<\/span><\/li>- Data Analysis:\nAccurately analyze data to identify trends and develop action plans to improve\nthe conversion rates of professional partners.<\/span>
<\/span><\/li>- CRM Management:\nRegularly monitor and update the CRM system to manage a portfolio effectively.<\/span>
<\/span><\/li>- Client Support:\nRespond promptly to client emails and queries, addressing a wide range of\nscenarios faced by licensees.<\/span>
<\/span><\/li>- Face\-to\-Face Meetings:\nConduct regular in\-person meetings with clients to maintain strong\nrelationships.<\/span>
<\/span><\/li>- Partner Relations:\nMaintain ongoing relationships with professional partners, including preparing\nreports, hosting meetings, and conducting training sessions.<\/span>
<\/span><\/li>- Additional Duties:\nPerform other job\-related tasks as assigned by Management.<\/span><\/span>
<\/li><\/ul><\/div><\/span>
Requirements<\/h3>- Full proficiency in English; additional languages are advantageous.
<\/span><\/li>- Intermediate computer literacy, including proficiency in MS Office.
<\/span><\/li>- Confident personality with the ability to communicate effectively on phone calls and \nduring face\-to\-face meetings.
<\/span><\/li>- Self\-motivated and accountable with a strong work ethic and a proven track record of \nexceptional performance.
<\/span><\/li>- Strong negotiation skills.
<\/span><\/li>- Industry knowledge related to licensing, amendments, cancellations, and immigration \nprocesses is advantageous but not mandatory<\/span>
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Benefits<\/h3>- International team (over 50 nationalities)<\/span>
<\/span><\/li>- 24 annual leave days<\/span>
<\/span><\/li>- Annual flight home<\/span>
<\/span><\/li>- Life insurance plan<\/span>
<\/span><\/li>- Medical insurance plan (with the option to\nupgrade at your own cost)<\/span>
<\/span><\/li>- Invitations to participate in various company\nfunctions, staff events, and department team building events<\/span>
<\/span><\/li>- Opportunities to learn, develop and grow with\nthe organization<\/span>
<\/span><\/li>- Being part of a motivated team and\nMoving\-Forward\-Company\-Culture<\/span>
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