Renewals Specialist
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Renewals Specialist based in India.
This role sits at the heart of customer retention and revenue continuity, ensuring clients receive consistent value throughout their subscription lifecycle. You will manage a portfolio of accounts, driving timely renewals while identifying opportunities to expand usage and strengthen long-term partnerships. Acting as a key commercial link between customers and internal teams, you will collaborate closely with sales, finance, and customer success stakeholders. The environment is fast-paced, data-informed, and highly collaborative, requiring strong judgment and relationship-building skills. Your work directly contributes to revenue stability and growth while shaping customer satisfaction and loyalty. It is an opportunity to engage with global clients and influence outcomes across a leading SaaS ecosystem. You will operate in a remote-first setup with strong autonomy and accountability.
Accountabilities:
- Manage the end-to-end renewal cycle for a portfolio of SaaS customers, ensuring timely contract renewals and high retention rates.
- Build and maintain strong relationships with key stakeholders, including senior decision-makers, to support long-term account success.
- Identify and execute upsell and cross-sell opportunities to expand account value during the renewal process.
- Collaborate closely with internal teams such as sales, customer success, finance, and legal to align on renewal strategies and contract negotiations.
- Monitor customer health indicators and proactively engage at-risk accounts to mitigate churn and improve satisfaction.
- Maintain accurate account, contact, and renewal data using CRM systems (e.g., Salesforce) across the customer lifecycle.
- 1–3 years of experience in Renewals, Account Management, or similar roles within a SaaS environment.
- Strong communication skills with the ability to engage confidently and clearly with clients via email, phone, and meetings.
- Proven negotiation skills with the ability to manage contract discussions and close renewals effectively.
- Experience working with CRM tools such as Salesforce or similar platforms.
- Strong collaboration skills and ability to work effectively across cross-functional teams.
- A customer-centric mindset with the ability to understand business needs and deliver value-driven solutions.
- Analytical and proactive approach to managing accounts and identifying growth opportunities.
- Comprehensive medical insurance covering employee, spouse, up to 2 children, and parents or parents-in-law (coverage up to INR 5,00,000).
- Gratuity benefits in accordance with applicable labor regulations.
- Unlimited time off to support rest, well-being, and work-life balance.
- Remote-first work setup allowing flexibility to work from home or co-working spaces.
- Remote work allowance to support home office setup, connectivity, accessories, and wellness needs.