Reservations Manager
- Lead, coach, and develop the Reservations team to deliver outstanding guest service.
- Ensure all reservation inquiries and bookings are handled accurately and efficiently.
- Drive room revenue through effective inventory management and upselling strategies.
- Monitor booking trends, forecasts, and market demand to support business objectives.
- Maintain reservation procedures and service standards in line with brand requirements and LQA standards.
- Work closely with Revenue, Sales, Front Office, and other operational departments to optimize guest satisfaction and hotel performance.
- Ensure reservation quality assurance, guest communication, and service excellence are consistently achieved.
- Minimum 3–5 years of experience in Reservations, including leadership or managerial experience.
- Strong knowledge of hotel reservation operations, distribution channels, and revenue management principles.
- Experience with Opera PMS and reservation systems.
- Thorough understanding of premium hospitality service standards and brand reservation standards, including LQA requirements.
- Excellent communication and interpersonal skills with strong attention to detail.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to lead, motivate, and develop a high-performing team.
- Excellent command of both Thai and English.
- Experience in a luxury or premium international hotel brand is preferred.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.