Residential Aide Supervisor (Baxter Safe Haven)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The Baxter Safe Haven provides transitional housing to adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.

Purpose of Position: The Residential Aid Supervisor oversees Residential Aids and ensures safe, consistent operations within Baxter Safe Haven, a 24-hour program. This role supports daily shelter operations, supervises staff, monitors documentation, and ensures compliance with agency policies and the requirements of the New York City Department of Homeless Services (DHS).

The Residential Aid Supervisor reports to the Program Director and works closely with the Assistant Program Director to ensure effective program operations and resident safety.

Schedule: This position supports a 24-hour Safe Haven program and requires schedule flexibility. Primary schedule: Sunday – Thursday, 4:00 PM – 12:00 AM

Shifts may occasionally vary to support program operations, including:

• Day shifts (7:00 AM – 3:00 PM)
• Midday shifts (12:00 PM – 8:00 PM)
• Overnight shifts (11:00 PM – 7:00 AM)

Flexibility is required to ensure adequate supervision and coverage across all shifts. The schedule may be modified at the discretion of program leadership based on operational needs, staffing coverage requirements, or program demands.

Salary: $66,300

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.