Residential Compliance Manager

Department: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: Associate Director - Leasing

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JOB SUMMARY

Vertus are looking to recruit an FTC Residential Compliance Manager to join our team, reporting directly to the Associate Director Leasing for 6 months. The Residential Lettings Compliance Manager is responsible for ensuring that all lettings operations across the Vertus portfolio are fully compliant with current legislation, regulatory requirements, and internal policies.

This role will oversee compliance across the full tenancy lifecycle, from pre-letting and referencing through to occupation and renewal, ensuring consistent, auditable, and best-in-class processes in line with Build to Rent standards.

Salary: Circa £47,000 pro rata
Closing date: 16th June 2026
FTC: 6 months

MAIN RESPONSIBILITIES

Regulatory Compliance & Governance

Ensure full compliance with UK lettings legislation including (but not limited to):

• Tenant Fees Act.

• Renters’ Rights legislation.

• Right to Rent checks.

• Deposit protection regulations.

• AML and sanctions checks.

• Act as the subject matter expert on lettings compliance, advising operational teams.

• Maintain up-to-date knowledge of legislative changes and implement required process updates.

• Develop, implement, and maintain compliance policies, SOPs, and checklists.

Tenancy Lifecycle Oversight

Oversee compliance across all stages of the tenancy journey:

• Marketing and pre-let compliance.

• Referencing and affordability checks.

• Offer and tenancy agreement execution.

• Move-in documentation and checks.

• Ensure consistent documentation standards and audit-ready records across all buildings.

• Review tenancy agreements and ensure alignment with current legal requirements and company standards.

Audits & Risk Management

• Design and deliver regular internal audits across lettings functions and buildings.

• Identify compliance gaps, risks, or inconsistencies and implement corrective actions.

• Maintain a centralised compliance audit trail and reporting framework.

• Support external audits and legal queries where required.

Systems & Data Integrity

• Ensure lettings compliance processes are embedded within key systems (e.g. Yardi or CRM tools).

• Oversee data accuracy relating to tenancy records, documentation, and compliance checks.

• Work with teams to improve reporting, tracking, and automation of compliance processes.

Training & Stakeholder Engagement

• Deliver training to lettings, tenancy, and operational teams on compliance requirements.

• Act as a point of escalation for complex compliance queries.

• Work closely with:

• Lettings teams.

• Tenancy management.

• Legal advisors.

• Property operations teams.

• Promote a culture of compliance and accountability across the portfolio.

PERSON SPECIFICATION

Essential

• An honest and trustworthy individual with an exemplary track record.

• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.

• Excellent communication and customer service skills.

• Strong knowledge of UK residential lettings regulations and compliance requirements.

• Experience in Build to Rent, residential property, or lettings operations.

• Proven ability to design and implement compliance frameworks and audits.

• Excellent attention to detail and organisational skills.

• Strong stakeholder management and communication skills.

Desirable

• Experience with property management systems (e.g. Yardi).

• Exposure to large-scale residential portfolios or multi-site operations.

• Experience implementing new legislation (e.g. Renters’ Rights Act).

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.