Residential Counselor Manager

Residential Counselor Manager (Behavioral Care Specialist Manager)
Location: 1000 Atlantic Avenue Camden, NJ
Population: Adolescents
Full Time (This position requires varied schedule including some day, evening, and weekend hours.)

Salary Range: $58,000-$63,000

Benefits:
• 401(k)
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Tuition reimbursement
• Employee discounts on gym memberships, cell phone packages, hotels, rental cars, computers, amusement parks, theater tickets, and more!

MUST HAVE
A bachelor's degree and a valid driver's license.
At least four years of experience providing direct care to youth in a behavioral health agency or institutional setting.
One year prior supervisory experience in human services.
One year of experience working with youth who have a history of severe, complex behavioral and mental health needs.

Position Summary:
This position is responsible to provide daily care, supervision, skills training, guidance, encouragement and support for youth, as well as supervising the BCS staff. This position requires varied schedule including some day, evening, and weekend hours.

Reports To: Program Director II

Qualifications:
Education and Experience:
• 21 years of age.
• Must have a bachelor’s degree from an accredited college or university in social work, psychology or a related field.
• 4 years related experience providing direct care to youth in a behavioral health agency or institutional setting required.
• 1-year prior supervisory experience in human services required.
• In addition to the above qualifications, a BCS Manager must have a minimum of one year of experience working with youth who have a history of severe, complex behavioral and mental health needs.

Knowledge, Skills and Abilities:
• Possess and maintain a valid driver’s license.
• Ability to pass a Criminal Record History Clearance and a Child Abuse History Clearance.
• Ability to physically participate in the use of therapeutic holds and to be certified biannually to demonstrate competence.
• Ability to participate in trauma informed care and intervene appropriately to de-escalate and prevent crisis situations when necessary.
• Excellent interpersonal skills with people from differing backgrounds and cultures.
• Ability to be flexible in meeting scheduling needs. Ability to work on agency holidays, as required.

Essential Expectations:
• Has knowledge and understanding of CFG’s mission and values.
• Follow and abide by all established program and agency protocols, policies and procedures.
• Ability to maintain confidentiality and appropriate boundaries with staff and youth.
• Attend and participate in all staff meetings, team meetings and processes for communication concerning youth and the program.
• Attend and participate in all required trainings, both upon hire and annually.
• Achieve and maintain First Aid and CPR certification.
• Maintain a collaborative relationship with the team and other internal and external stakeholders. Provide help to other team members as needed.

Participate in creating an overall positive community atmosphere with other staff and youth.
• Ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.
• Provide the team with thorough, timely, legible, accurate, objective information through documentation.
• Contribute to ensuring the facility is safe, clean and secure for all youth and staff.
• Participate in quality improvement activities.
• Demonstrate a willingness and ability to accept direction and supervision.
• Dress professionally and appropriately as outlined in the Dress Code Policy.
• Notify the State Central Registry (1-877-NJ ABUSE) whenever there is reasonable cause to believe that a youth has been or is being abused or neglected by staff members, youth, or any other person as required by the New Jersey Child Abuse and Neglect Law.
• Demonstrate a commitment to CFG’s initiative to eliminate restraint and seclusion.
• Possess the personal characteristics and experience to collaborate with and provide appropriate care to youth, gain their respect, guide their development, and participate in their overall treatment program.
• Ability to provide services in a culturally and linguistically competent manner.
• Possess the temperament to work with and care for children, youth, adults or families with special needs, as appropriate.
• Support constructive youth and family visitation and youth involvement in community activities.
• Achieve and maintain training in the Nurtured Heart Approach, a dynamic relationship-focused methodology that builds Inner Wealth™ in children, empowering them to channel their intensity in productive ways, ensuring their successful future. Staff will utilize this Approach and its 3 Stands and Recognitions on a continual basis with youth, families and their co-workers.

Specific Job Functions:
Relationships:
• Establish supportive, motivational and therapeutic relationships with youth, ensuring an atmosphere of safety, security and responsible residential care.
• Possess the personal characteristics and experience to collaborate with and provide appropriate care to youth, gain their respect, guide their development, and participate in their overall treatment program.
• Ability to provide services in a culturally and linguistically competent manner.
• Possess the temperament to work with and care for youth, adults or families with special needs, as appropriate.

Supervision:
• Responsible for daily supervision and being aware of where all youth are at all times.

Daily Living:
• Supervise, observe and participate with the youth in the carrying out of daily routines (i.e., meals, school, chores, etc.).

Serve as a role model and coach for youth regarding developing and using effective problem solving, decision-making, conflict resolution, independent living skills and responsibilities.
• Know current level of functioning of youth and appropriate needed interventions.
• Observe and document the youth’s behavior, physical and emotional symptoms and performs behavioral management interventions as needed.
• Responsible for reading and being familiar with all youth’s treatment plans.
• Carry out daily living and/or behavior plans for youth, developed by a multi-disciplinary team of staff.
• Assist youth with skill building activities.

Programming:
• Accountable for maintaining structure and following the daily schedule.
• Develop, plan, supervise and participate in daily recreational and social activities, including outdoor programs and physical exercise.
• Consistently implement all program policies and procedures including the behavioral motivational system.
• Promote and generate enthusiasm for programming.
• Consult and communicate with supervisors, directors and clinicians concerning behavior issues and the needs of the youth and the program.
• Perform light housekeeping duties to ensure a neat, clean and orderly environment.
• Transport and/or accompany individual or groups of youth to appointments or on field trips outside of the program.
• Conduct group meetings with youth to discuss program rules and procedures, address concerns and provide instructional information on appropriate behavior management and the use of daily living skills.
• Support constructive youth-family visitation and youth involvement in community activities.
• Administer medication when necessary.

BCS Manager Responsibilities:
• Provide guidance and supervision to BCS staff in regards to carrying out the daily implementation of all aspects of the treatment plan and leading recreational activities.
• Provide timely and constructive performance feedback, evaluate the work of the BCS staff, and provide reward and recognition for proper and efficient performance.
• Provide monthly supervision to the BCS Supervisors.
• Ensure that a therapeutic milieu is created and maintained daily through close supervision of BCS staff. This includes helping staff maintain a calm disposition.
• Resolve problems and mediate conflicts encountered during daily operations, determine appropriate solutions, and promote teamwork.
• Carry a company cell phone and is on call after hours.
• Serve as an extension of senior management when they are not present.
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion.

Serve as a leader to youth and staff. This includes creatively managing situations on shift and identifying and anticipating the needs of the program.
• Perform daily facility maintenance inspections.
• Responsible for creating the bi-weekly BCS staff schedule, approving time off, managing overtime, and receiving call outs from BCS staff.
• Maintain constant communication with the Program Director.
• Make unannounced visits on the program on all shifts.
• Serve as a liaison between the clinical and educational staff with the BCS staff, and mediates any conflicts between them.
• Interview BCS candidates.
• Facilitate new staff onboarding.
• Fill in for BCS staff as needed, covering breaks and providing a presence in the milieu daily.
• Implement corrective actions for BCS staff as needed.
• Complete yearly performance evaluations for BCS staff.
• Submit payroll biweekly and serves as liaison between Human Resources, Payroll and BCS staff.
• Organize, schedule and run, at minimum, monthly staff meetings for each shift.
• Coordinate BCS staff’s attendance at trainings.
• Attend and participate in youth treatment plan meetings, youth grievance meetings, Meeting of the Minds, Clinical Review, and debriefing of restraints and crisis situations.
• Facilitate and coordinates transportation for community visits and medical visits.
• Record daily census of program.
• Maintain petty cash by distributing funds appropriately and submitting for reimbursement weekly.
• Coordinate with Administrative Assistant to follow up on missing HR documents; keep an updated phone list; order supplies for program as needed; track and distribute ID badges, keys, radios, and issue all programmatic supplies; report and handle maintenance issues; and make sure policy manual is up to date and distributed.
• Buy items as needed for hygiene and food supplies, including cakes for birthday parties and discharges.
• Conduct random camera reviews and coordinate maintenance of the camera system.
• Review critical incident reports for content, therapeutic hold reports, log book, and incident reports for staff injuries and workmen’s compensation issues daily.
• Maintain storage of log books, payroll information, BCS schedules and other related documentation.
• Participate in extended clinical coverage by working one weekend day a month and one late night a week until at least 7pm.

Other:
• Familiar with all co-worker’s job functions so that appropriate internal referrals can be initiated as needed (i.e., nurse, clinician, etc.).

Takes on special tasks to contribute to the overall functioning of the program (i.e., ordering supplies, shopping, fire drills, pharmacy runs, errands, etc.).
• Aid in the training of new staff on the job.
• Drive program vehicles as requested.
Training Requirements Specific to this Position:
• Handle with Care Annually
• All Training Academy Classes and ongoing training as developed

Other Duties:
• As assigned

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