Resort Room Attendant

PORT MADISON ENTERPRISES

General Position Summary:

Maintains clean and attractive guest rooms and common areas in keeping with the organization’s cleanliness standards.

Essential Functions/Major Responsibilities:

Approaches all guest encounters utilizing the Cleary Superior Customer Service standards
Vacuums, sweeps, mops, and cleans carpet and flooring in the rooms and throughout the facility
Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guest rooms
Prepares beds, cleans restrooms and replaces amenities
Strips beds and collects dirty linens while following organization’s blood borne pathogen program
Removes trash and debris from guest rooms and follows the organization’s lost found procedures
Accepts responsibility for a “Pass Key” during assigned shift; turns the “Pass Key” in to the appropriate person at the end of the shift
Loads and unloads laundry machinery and performs all stages of linen processing, (sorting soiled and clean linen etc.)
Attends all vendor and company training
Cleans laundry machinery as necessary
Assists in laundry inventories

Secondary Functions:

Effectively manages time in an effort to stay within the daily cleaning schedule
Reports all room damage immediately to the housekeeping supervisor
Maintains confidentiality of all guests
Other duties as assigned

Specific Job Skills:

Ability to follow directions
Demonstrate excellent verbal and written communication skills
Ability to problem-solve, handle stressful situations and make good decisions and meet deadlines
Ability to act professionally with difficult situations and people
Ability to function in a team-orientated environment and work independently