Responsible Gambling Analyst

Responsible Gambling Analyst

Who are we?

We are a leading iGaming company based in Malta, specializing in providing online slot games services to our global customer base. We are dedicated to delivering world-class gaming experiences in a secure and compliant environment. We are looking for a Responsible Gambling Analyst to join our dynamic team and contribute to our continued success.
As a Responsible Gambling Analyst, you will play a key role in protecting our players by analysing customer behaviour, identifying potential gambling-related harm, engaging with at-risk customers, and ensuring compliance with responsible gambling and regulatory requirements.

What will you be doing?

As a Responsible Gambling Analyst, you will have a strong interest in areas such as anti-money laundering, data protection and responsible gaming, with a good understanding of the online gaming industry.

• Monitor and flag player activity for signs of gambling-related harm;
• Audit marketing materials and websites for RG compliance;
• Handle sensitive outreach to at-risk customers;
• Develop training materials and support problem gambling outreach programmes;
• Monitor transactions and player accounts for suspicious activity, escalating AML concerns in line with internal procedures;
• Conduct Source of Funds (SOF) and Source of Wealth (SOW) reviews, requesting and evaluating supporting documentation from customers;
• Assess SOF evidence (payslips, bank statements, business records) and make risk-based decisions on account continuation or restriction;
• Conduct Enhanced Due Diligence (EDD) on high-risk customers and document findings;
• Track and implement updates to AML and RG regulations, ensuring internal policies remain compliant;
• Conducting ad hoc tasks as instructed by the Head of Legal and Compliance;
• Background in psychology, social work, legal and compliance, or online gaming preferred.

What is needed for this role?

• You are fluent in English and German;
• You have at least 2 years of experience in the iGaming industry;
• You have excellent written communication skills;
• Experience handling sensitive customer interactions;
• A self-starter, proactive and enthusiastic with a can-do attitude;
• Strong analytical and problem-solving skills;
• Knowledge of responsible gambling practices and regulatory frameworks;
• Familiarity with AML legislation and SOF/SOW review processes;
• High degree of computer literacy;
• Be a team player with excellent people skills;
• Interest in gaming related products is essential;
• Strong interpersonal skills and the ability to work well independently and as part of a team.

What do we have to offer?

• A competitive salary package
• A hybrid working model allows you to work from the office, from home but also from abroad.
• A health and dental insurance
• A friendly and multicultural work environment
• A career development plan - We will provide you with all the training & tools you need and support your career progression.
• Exciting company events and team-building activities
• A relocation package to Malta