Restaurant Captain

Greeting and seating guests: The captain is responsible for welcoming guests and assisting them with table reservations and seating arrangements.
Managing reservations and seating plans: Captains ensure that all tables are adequately furnished and that the kitchen is prepared for the day.
Supervising service staff: They oversee waiters and junior staff, assigning tasks, monitoring performance, and guiding the team during busy hours.
Taking and managing orders: Captains personally take orders from guests and communicate them to the kitchen staff to avoid mistakes.
Coordinating with kitchen staff: They ensure that food is prepared correctly and delivered on time.
Handling customer complaints: Captains are responsible for resolving any service-related issues and ensuring guest satisfaction.
Maintaining service standards: They ensure that all staff follow hygiene rules, grooming standards, and proper service etiquette.
Managing billing and payments: In some establishments, captains may assist in billing processes or verify orders before generating the final bill.
Planning and setting up for events: Captains coordinate with the kitchen to ensure timing and food quality meet high standards for special events or large parties.

Similar jobs