Restaurant Host/Hostess, Emeril's Kitchen (Caesars New Orleans)
The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino’s restaurant.
ESSENTIAL JOB FUNCTIONS:
- Handles all aspects of the food operation during assigned shift.
- Ensures Front Service staff behavior and appearance are in compliance with established policy.
- Ensures that customer’s problems/complaints are handled in an effective, courteous manner.
- Directly oversees staff on assigned shift.
- Schedules lunch breaks and maintains employee break records.
- Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same.
- Conducts assigned duties according to procedures.
- Greets guests quickly and courteously.
- Seat Guest promptly and with a smile
- Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
- Be aware of table status and control seating times
- Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
- Knows how to ring up all transactions and all tenders.
- Assists the Service Attendants/Counter Attendants/Culinary areas when needed.
- Handles and solves any concerns and questions from customers.
- Keeps all guest areas clean and neat. Complies with all appearance standards.
- Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
- Responsible for accurate control of cash drawer.
- Operates cash register and properly settles merchandise purchase
- Itemizes totals and presents guests with the price for payment
- Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
QUALIFICATIONS:
- High volume dining experience preferred.
- OpenTable or reservation system knowledge recommended
- Understands variance policy of cash drawer and maintains low variance
- 1-year experience in customer service.
- Must possess basic math skills.
- Must be able to count cash drawer accurately
- Must possess excellent customer service/communication skills.
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
- Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
- Must be able to accurately and quickly process all cash transactions.
- Must be able to tolerate areas containing secondary smoke.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
GAMING PERMIT: N/A
- Handles all aspects of the food operation during assigned shift.
- Ensures Front Service staff behavior and appearance are in compliance with established policy.
- Ensures that customer’s problems/complaints are handled in an effective, courteous manner.
- Directly oversees staff on assigned shift.
- Schedules lunch breaks and maintains employee break records.
- Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same.
- Conducts assigned duties according to procedures.
- Greets guests quickly and courteously.
- Seat Guest promptly and with a smile
- Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
- Be aware of table status and control seating times
- Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
- Knows how to ring up all transactions and all tenders.
- Assists the Service Attendants/Counter Attendants/Culinary areas when needed.
- Handles and solves any concerns and questions from customers.
- Keeps all guest areas clean and neat. Complies with all appearance standards.
- Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
- Responsible for accurate control of cash drawer.
- Operates cash register and properly settles merchandise purchase
- Itemizes totals and presents guests with the price for payment
- Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- High volume dining experience preferred.
- OpenTable or reservation system knowledge recommended
- Understands variance policy of cash drawer and maintains low variance
- 1-year experience in customer service.
- Must possess basic math skills.
- Must be able to count cash drawer accurately
- Must possess excellent customer service/communication skills.
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
- Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
- Must be able to accurately and quickly process all cash transactions.
- Must be able to tolerate areas containing secondary smoke.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
GAMING PERMIT: N/A