GENUINE FOODS

Retail Manager (8168)

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Position Summary

The Retail Manager is responsible for the day-to-day management of retail dining operations within an assigned higher education account. This role oversees front-of-house operations, staff supervision, financial performance, food safety, customer experience, merchandising, and operational execution while ensuring compliance with company and client standards. The Retail Manager works closely with culinary leadership, campus partners, and operational teams to deliver exceptional hospitality and achieve financial and operational goals.

Essential Duties and Responsibilities

Operations Management

  • Oversee daily retail food service operations, including cafés, coffee shops, markets, convenience stores, grab-and-go locations, and other retail concepts.
  • Ensure all locations operate efficiently while maintaining high standards for quality, cleanliness, and customer service.
  • Monitor food quality, presentation, merchandising, product availability, and service execution.
  • Ensure compliance with company policies, client expectations, and local, state, and federal regulations.
  • Resolve operational issues quickly while maintaining a positive guest experience.
  • Support special events, catering partnerships, promotions, and campus initiatives as needed.

Leadership & Team Management

  • Recruit, hire, onboard, train, coach, and develop hourly team members and supervisors.
  • Schedule staff to meet operational demands while managing labor budgets.
  • Conduct performance evaluations and provide ongoing coaching and feedback.
  • Promote employee engagement, accountability, teamwork, and a culture of hospitality.
  • Address employee concerns and performance issues in partnership with Human Resources.

Financial Management

  • Manage labor costs, food costs, controllable expenses, and departmental budgets.
  • Analyze daily sales, labor reports, inventory, and operational metrics.
  • Monitor cash handling procedures and ensure accurate financial reconciliation.
  • Identify opportunities to improve profitability and operational efficiency.
  • Assist with forecasting, budgeting, and financial reporting.

Customer Experience

  • Foster a welcoming, guest-focused environment that reflects exceptional hospitality.
  • Respond promptly to customer concerns and implement corrective actions.
  • Partner with campus stakeholders to support student satisfaction and engagement.
  • Assist with marketing initiatives, seasonal promotions, and retail programming.

Food Safety & Compliance

  • Maintain compliance with all food safety and sanitation standards, including HACCP principles where applicable.
  • Ensure compliance with health department regulations and company food safety programs.
  • Conduct routine inspections and implement corrective actions as needed.
  • Maintain accurate operational records and documentation.

Inventory & Purchasing

  • Manage inventory levels and ordering to minimize waste and maximize product availability.
  • Conduct regular inventory counts and reconcile variances.
  • Ensure proper receiving, storage, rotation, and handling of food and supplies.