Retail Sales Consultant

Duties and Responsibilities

• Greet potential and existing customers and actively listen to their needs
• Build solutions for existing and prospective customers using a strong knowledge of One’s products and services information across all areas of the business
• Conduct oneself in a manner becoming of the Face of the Brand and positively contribute to the team’s NPS score
• Set up truck rolls for fixed line service issues
• Troubleshoot devices, such as mobile phones modems, TV boxes and Eeros with a view to finding resolutions to the customer’s problems
• Sell customers on the benefits of additional products to enhance their service experience, such as Eeros, roaming product, streaming
• Be One’s cheerleader on all new launches and promotions paying close attention to the position of the new products or services
• Activate and/or make any necessary changes to customers’ accounts
• Ensure that all contracts and forms are completed correctly
• Take payments and enter information correctly into the POS and Billing system
• Carry out warranty exchanges, complete faulty phone tickets, used inventory reports and repair records for faulty phones in accordance with policy
• Ensure all returned equipment has appropriate documentation attached
• Test, program and set up Modems in TV boxes for customers
• Follow due diligence with company policies that relate to service procedures such as: asking customer for photo ID and allowing only authorized users on the account to make changes and access account information.
• Count float in the morning and close till at end of day in accordance with policy
• Trouble shoot and discrepancies at till close out at end of the day
• Assist with inventory and year end counts
• Bring to the manager’s attention if you discover discrepancies in device pricing between store display cards, price sheets and the Company website
• Acquire and maintain knowledge of products and services by attending training, completing training questionnaires and reviewing product literature
• Keep up to date on all email, the knowledge database, training and promotional documents
• Remain flexible and open to perform additional and different duties as business demands

Skills and Abilities

• Strong sales skills
• Passion for service excellence
• Excellent communication skills, both oral and written
• Strong computer skills
• Ability to multi-task and work efficiently under pressure
• Effective problem-solving skills
• Commitment to continuous learning
• Willing to work a flexible schedule that includes Saturdays
• Ability to work overtime as required
  

Education/Experience

• High school diploma or general education diploma (GED)
• Minimum of 2 years’ experience in a technical sales or customer service position
• A previous history of successful working relationships and leadership skills
• Prior working experience in an environment selling wireless telecommunications technology, fixed services such as home internet, TV and VOIP services.