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Retail Store Manager

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Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Retail Store Manager, you and your team will be the real-life face of Article, bringing our designs to life and making every in-store interaction a delightful one.

Why We Need You:

As our Bellevue Store Manager, you will play a pivotal role in shaping the success of our brand-new location. You are:
  • An Operator Who Builds, Not Just Runs: Establish systems from scratch, utilize financial data. and KPIs to drive strategic decisions, and navigate early-stage ambiguity with agility.
  • A Leader Who Develops People: Build a high-performing team through open communication and clear accountability, empowering others to take ownership through a new store opening.
  • Customer-Obsessed, Business-Grounded: Deliver exceptional brand experiences that balance great service with a healthy P&L, translating design enthusiasm into long-term customer loyalty.
If you’ve ever wanted to put your stamp on a store instead of just inheriting one, this is your chance.

About the Bellevue store:
  • Our store address is: Lincoln Square North, Bellevue, WA 98004
  • Store size: 8400 square feet
  • Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads (key holders), 6-8 Home Experts (associates)
  • Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am - 8 pm, Sunday 11 am -7 pm
  • Travel: You will be required to travel within the US and Canada. So you will require a valid passport.
Interview and Onboarding Schedule

First Interview
  • A 45-minute virtual conversation with our Talent Acquisition team to discuss your background and interest in Article.
Second Interview
  • An hour virtual deep dive into your retail leadership experience with a Store Manager and the Regional Visual Merchandising Manager.
Final Interview in Vancouver, BC
  • Top candidates will be brought up to our Vancouver HQ for in-person interviews and a visit to our Strathcona retail store.
Onboarding & Training (Vancouver, BC)
  • If hired, your first two weeks will be spent at our Vancouver HQ for hands-on training and connection with the broader Retail leadership team.
Financial Health & Performance
  • Responsible for your store's financial health and profitability, driving revenue and exceeding targets.
  • Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
  • Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance.
Team Leadership & Culture
  • Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer.
  • Create effective succession, recruiting hiring and training plans.
  • Develop seamless communication with other members of the Store Management Team.
Customer Experience & Brand Standards
  • Provided an exceptional customer experience and role model service expectations.
  • Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising.
  • Develop a strong knowledge of the Article product range.
  • Handle escalated customer concerns and follow up with positive results.
  • Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
An Operator Who Builds, Not Just Runs
  • 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail.
  • You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet.
  • Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them.
  • You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly.
  • You prioritize ruthlessly when resources are limited and adapt quickly when plans change.
A Leader Who Develops People
  • You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability.
  • You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama.
  • You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening.
  • You empower your team to take ownership rather than creating dependency on you.
  • You're energized by figuring things out alongside your team, not slowed down by the absence of structure.
Customer-Obsessed, Business-Grounded
  • You deliver and model exceptional customer experiences that reflect the Article brand.
  • You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits.
  • You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers.
  • You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation.
  • You understand that great service and a healthy P&L aren't in conflict. They're interdependent.
Requirements
  • Valid passport and ability to travel within the US and Canada.
  • Legally authorized to work in the United States.
  • Completion of a criminal background check.
Wealth
  • Target Salary Range: is $100,000 to $120,000. The starting salary will be determined by your transferable skills, knowledge and work experience.
  • Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
  • 401(k) Match: 4% matched contributions to help you save for the future.
  • Product Discount: 45% discount on our entire product range (15% for friends and family).
Vacation & Paid Time Off
  • Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
  • Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
Total Health & Insurance Benefits
  • Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
  • Paid Sick Leave: 48 hours Sick/wellness (6 days, accrued annually).
  • Insurance: Life & Disability insurance, and Travel Medical insurance.
  • Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.

*Prorated
#INDARTICLERE