Revenue Operations Associate (L2)
In this role you will maintain and document sales processes and playbooks, manage HubSpot day-to-day, and identify automation opportunities to reduce manual work. You will update and run operational dashboards, deliver analytics and AI-assisted insights, validate forecasts, manage lead routing and commission data, and complete assigned operational projects.
Responsibilities
- Maintain sales process documentation and playbooks
- Identify automation opportunities within the sales funnel
- Update and maintain operational dashboards
- Implement AI-assisted automations to generate leadership insights
- Provide data and analysis for strategic planning and the annual operations roadmap
- Validate forecasting data and contribute to weekly forecasting
- Enhance forecast accuracy using automated signals and pipeline hygiene triggers
- Ideate build and execute scalable sales plays and growth strategies
- Provide day-to-day HubSpot CRM support
- Use AI tools to troubleshoot logic and automate repetitive admin tasks
- Support sales enablement by updating training materials and collateral
- Administer lead assignment and routing processes
- Develop adaptive routing logic based on seller capacity and lead quality
- Execute regular data cleanup and automate detection of data inconsistencies
- Pull performance data and prepare reports for commission administration
- Complete assigned tasks and track progress for operational projects
Requirements
- 2-3 years experience in sales operations business operations or similar analytical role with at least 1 year in a customer facing role
- Bachelor’s degree in Business Finance Analytics or related field is a plus
- Good understanding of CoinGecko products customer needs and the crypto blockchain landscape
- Good understanding of B2B sales processes and funnels and experience with operational systems
- Proficiency with CRM tools (HubSpot) and strong spreadsheet skills (Excel Google Sheets)
- Exposure to Xero B2B data tools marketing platforms and BI systems
- Experience with Zapier n8n Claude Gemini and Google Apps Script for workflow automations
- Strong analytical skills for gathering organizing and reporting data
- Excellent organizational skills project management and attention to detail
- Self-motivated resourceful entrepreneurial mindset
- Strong communication and stakeholder management skills
- Leadership ability to influence collaborate and drive improvements
- Growth mindset and continuous learning orientation
- Interest in blockchain cryptocurrency NFT web3 and metaverse topics
Benefits
- Remote work flexibility
- Life and hospitalization insurance for employee and hospitalization coverage for dependents
- Virtual share options (subject to terms and conditions)
- Bonus (subject to terms and conditions)
- Parking allowance on claim basis
- Monthly meal allowance of RM600 or SGD400
- Annual learning allowance of USD500 on claim basis
- Social activity allowance on claim basis
- Annual company offsite