Risk Officer - Hybrid

The Risk Officer plays a key role in supporting Lendi Group’s risk management, compliance assurance, governance, and continuous improvement activities across the business. Sitting within the centralised Risk, Compliance & Legal (CRL) team, the role contributes to maintaining a safe, trusted, and well-controlled operating environment through assurance activities, compliance support, and operational risk management.

Working under the guidance and support of the Heads of Risk & Compliance, General Counsel, and Compliance & Assurance Team Manager, the role supports the broader CRL function by:

• Supporting the whole CRL team on risk, compliance, legal and governance tasks.

• Conducting assurance activities that contribute to strong risk management, operational effectiveness, and continuous improvement.

• Supporting compliance monitoring, assurance reviews, and control testing activities across different areas of the business.

• Assisting with assurance-related requests, reviews, and broader CRL initiatives.

• Identifying gaps and supporting improvements that strengthen governance, compliance, and risk management outcomes.

• Collaborating with stakeholders across the business to support Lendi Group’s operational, regulatory, and governance objectives.

You will report to the Compliance & Assurance Team Leader for people management, including regular check-ins, guidance on workload, development conversations, and performance feedback.

Responsibilities

Risk, Governance & CRL Support

• Support the broader Risk, Compliance & Legal (CRL) team with risk, compliance, legal, governance, and operational support activities.

• Maintain accurate and up-to-date records within the risk management system, including incidents, issues, KRIs, actions, and governance-related matters.

• Assist with ASIC reference checks and supplier risk assessment activities.

• Support broker governance processes and related administrative activities.

• Assist with maintenance of the contract register and other Legal team support activities.

• Provide support on ad hoc reviews, projects, and broader CRL initiatives as required.

Assurance, Compliance & Control Testing

• Conduct assurance reviews and compliance monitoring activities across various business functions.

• Perform control testing and assurance checks to assess the effectiveness of operational controls and compliance practices.

• Support assurance activities that contribute to strong risk management, governance outcomes, and continuous improvement.

• Assist with the identification of compliance risks, control gaps, and operational weaknesses across processes and practices.

Post-Settlement & Assurance Reviews

• Conduct post-settlement compliance reviews in line with internal policies, regulatory obligations, and lender requirements.

• Perform other quality assurance reviews as required to assess compliance and operational adherence.

• Provide timely and constructive feedback to relevant stakeholders regarding review outcomes, findings, risks, and required remediation actions.

• Monitor and track follow-up review activities to support completion of remediation actions and closure of identified issues.

• Participate in calibration sessions to support consistency in assurance methodologies and assessment standards.

Audit, Panel Lender & Regulatory Support

• Support the preparation and coordination of internal audits, external audits, and panel lender reviews.

• Coordinate and collate documentation, information, and evidence required for assurance reviews, audits, and regulatory requests.

• Track audit findings, review outcomes, agreed actions, and remediation activities to support timely resolution.

• Assist with assurance-related requests and review activities across the business.

Process Improvement & Risk Management

• Identify gaps, weaknesses, or inefficiencies in processes, controls, and compliance practices.

• Work collaboratively with stakeholders to strengthen controls and improve governance and compliance outcomes.

• Support continuous improvement initiatives that enhance operational effectiveness, assurance practices, and risk management outcomes.

• Contribute to the implementation of process improvements and sustainable remediation actions across the business.

Reporting & Stakeholder Engagement

• Maintain accurate records and documentation to support governance reporting, audit readiness, and assurance activities.

• Build and maintain effective working relationships with stakeholders across the business to support strong risk, compliance, and governance outcomes.

• At least 1 year experience in Quality Assurance, compliance monitoring, assurance reviews, audit, risk, or governance-related activities.

• Strong skills in clear spoken and written communication.

• Ability to manage multiple tasks and meet deadlines.

• Works well with others and can build positive working relationships.

• High attention to detail, clear written communication, and the ability to remain calm under pressure.

• Understanding of compliance obligations and regulatory frameworks, such as Best Interest Duty, Responsible Lending, and ASIC guidelines (preferred).

• Ability to identify process gaps, analyse trends, and support continuous improvement initiatives.

• Exposure to financial services, mortgage broking, banking, compliance, assurance, or risk environments will be highly regarded.

• Tertiary qualification in a relevant discipline is preferred but not essential.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.