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Exploria Resorts

Rooms Control

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What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Rooms Control

Full Time

Summer Bay by Exploria Resorts

Responsibilities and Duties:

  • Will be responsible for processing stay overs and room moves every morning to include sending the list via email to housekeeping and engineering.
  • Will be responsible for the reporting and communication of the consecutive stays.
  • Change room assignments for pre-registered guests to ensure if possible they are moved to clean/available inventory and contacted when the unit is available.
  • Work with the Vacation Concierge Team to ensure all their arrivals are clean, registration cards are printed and guest keys made.
  • Communicate with Revenue Management regarding assignment issues.
  • Maintain knowledge of the resort events & hours of operation.
  • Make sure files are kept up to date to include the Vacation Concierge Daily Log, Room Move Log, AM Reports and Early Out Log.
  • Promote goodwill by being courteous, friendly and helpful to guests, managers and team members.
  • Assists guests with issues and complaints, with empathy and focus on guest satisfaction. Use supervisor support when needed.
  • Must maintain a professional appearance and be in compliance with resort uniform policy. Must be in compliance with hygiene policy as addressed in the employee handbook.
  • Settles guests' account through credit card or cash payments. Ensures that billing is accurate and makes necessary adjustments with a computerized system. Must maintain compliance with resort policy relating to cash handling.
  • Provides guests with assistance at the Front Desk during the check-in and check-out process. Follows established procedures for both registration and departure.
  • Assist with other duties occasionally assigned by management.
  • Keep office neat and presentable at all times.
  • Must maintain a good working knowledge of the following items and procedures.