Farmer Brothers

Route Sales Associate

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The Route Sales Associate (RSA) consistently performs warehouse duties and performs route relief and maintenance across the assigned branch locations as required, providing excellent customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. You will be selling and delivering coffee, tea, and related products to customers in assigned area.

Typical Work Schedule: Monday - Friday, 8:00 am - 4:00 pm; overtime when needed, and occasionally overnights may required when assisting another branch

Driving Requirements: Valid Drivers License required. Must be able to complete a successful DOT physical exam

Responsibilities

  • Performs warehouse duties such as loading and unloading trucks, picking orders, inventory system data entry and cycle counts
  • Provides route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
  • Route coverage may require travel to branch locations within territory.
  • Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
  • Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
  • Responsible for escalating customer issues quickly to the ARM and ensuring customer satisfaction.
  • Ensure customers receive delivery and service as required.
  • Manage invoices, inventory, and collections daily when on a route.
  • Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
  • Notify Area Route Manager (ARM) of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
  • Assist ARM on customer related matters as assigned.
  • Become familiar with brewing equipment and learn to make basic repairs or adjustments.
  • Consistently execute the Farmer Brothers customer “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.
  • Performs other duties as assigned including assisting in accounts receivable collections and customer service activities.