Sales Admin (Food Manufacturing) - North - WCDT

Responsibilities:

• Process customer orders accurately and efficiently using the company’s system or software.
• Handle customer inquiries via phone, email, or chat in a timely and professional manner.
• Coordinate with the sales and logistics teams to ensure smooth and timely order fulfillment.
• Maintain proper records of customer communications, orders, amendments, and cancellations.
• Assist in resolving customer complaints and service issues to ensure customer satisfaction.
• Support the improvement of customer service processes to enhance operational efficiency.
• Provide feedback and suggestions to management based on customer needs and experiences.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level qualification or equivalent.
• Good verbal and written communication skills with a customer-focused mindset
• Able to multitask and work efficiently in a fast-paced environment with attention to detail
• Strong problem-solving skills and ability to handle situations professionally
• Positive and proactive attitude with a commitment to excellent customer service
• Prior customer service experience in the food service or hospitality industry is an advantage
• Proficient in order processing systems or software; knowledge of SAP S4 will be an added advantage

Wecruit Pte Ltd | 20C0270
Tew Jie Wei | R22106822