Sales Administration Manager
About the Role
We are seeking a highly organised and proactive Administration Manager to support day-to-day business operations within a fast-paced managed services environment. This role is central to ensuring smooth coordination across administrative, sales support, procurement, and operational functions while maintaining a high standard of service for both internal teams and clients.
You will work closely with leadership and cross-functional teams, helping to streamline processes, maintain accurate records, and support ongoing business operations with efficiency and professionalism.
About the Client
You will be working with a growing managed services provider that partners with businesses to deliver reliable and effective IT support solutions. The organisation is focused on building long-term client relationships through responsive service, operational excellence, and a collaborative team culture.
The business values proactive communication, accountability, and continuous improvement, creating an environment where team members can make a meaningful impact across daily operations and customer experience.
Ideal Profile
Experience & Background
- Previous experience working within a Managed Service Provider (MSP) environment is essential
- Proven experience in an administration, sales support, or operations coordination role
- Experience supporting procurement, customer coordination, and reporting activities
- Essential experience using ConnectWise
- Strong ability to maintain accurate records, CRM updates, and operational documentation
- Comfortable working with reporting tools, procurement tracking, and sales administration processes
- Strong verbal and written communication skills
- Excellent relationship-building and customer follow-up capabilities
- Ability to coordinate across internal teams and manage multiple priorities effectively
- Strong organisational and time management skills with a high attention to detail
- Proactive and team-oriented mindset
- Ability to work under pressure while maintaining accuracy and professionalism
- Strong sense of accountability and ownership over operational tasks
- Positive and solutions-focused approach to supporting business operations
Systems & Technical Skills
Communication & Coordination
Personal Attributes
Responsibilities
Sales & Administrative Support
- Assist with preparing and managing client quotes and sales documentation
- Support internal sales processes and maintain accurate CRM records and updates
- Provide administrative assistance across day-to-day business operations
- Ensure documentation and operational records are maintained accurately and efficiently
- Source and purchase IT equipment and services in line with business requirements
- Liaise with suppliers and manage procurement activities and order processing
- Track procurement timelines and ensure timely delivery of products and services
- Support operational coordination to ensure smooth internal workflows
- Conduct customer follow-ups to ensure satisfaction and project progress
- Coordinate internal team activities and help keep tasks and deliverables on track
- Support scheduling, team organisation, and operational planning activities
- Contribute to maintaining a collaborative and productive working environment
- Generate reports and operational updates for management as required
- Maintain organised documentation and filing systems
- Support continuous improvement through accurate reporting and process coordination
- Provide broad administrative support across the business
- Assist with maintaining efficient operational processes and positive team culture
- Support additional business activities aligned with operational and administrative needs
Procurement & Operations
Customer & Team Coordination
Reporting & Documentation
General Administration
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
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