Sales Administrator

Sales Administrator - Sao Paulo, Brazil

Position Overview

The Sales Administrator supports the sales team by managing administrative tasks, maintaining customer data, coordinating sales processes, and ensuring smooth operational workflows. This role plays a critical part in improving sales efficiency and delivering a high-quality customer experience.

Key Responsibilities

Sales Support

• Assist the sales team with preparing quotations, proposals, and contracts
• Process orders, track shipments, and ensure timely delivery
• Maintain up-to-date records of customer interactions in CRM systems
• Coordinate with internal teams (finance, logistics, marketing) to support sales activities

Data & Reporting

• Generate regular sales reports, dashboards, and performance metrics
• Analyze sales data to identify trends and support decision-making
• Maintain and update product pricing, customer records, and sales databases

Customer Service

• Act as a point of contact for customer inquiries and order status updates
• Handle customer issues and escalate when necessary
• Ensure high levels of customer satisfaction through timely responses

Process Optimization

• Identify opportunities to improve sales processes and administrative workflows
• Support implementation of new tools, systems, or technologies

AI & Technology (Preferred)

• Basic understanding of Artificial Intelligence (AI) concepts and tools
• Experience using AI-powered tools for sales analytics, forecasting, or customer insights is a plus
• Familiarity with CRM platforms with AI capabilities (e.g., Dynamics 365, Salesforce Einstein)
• Ability to leverage automation tools to improve efficiency and reduce manual tasks

Qualifications

Education

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field (preferred)

Experience

• 2–5 years of experience in sales administration or support roles
• Experience working with CRM systems and sales tools

Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Analytical mindset with attention to detail
• Ability to work collaboratively in a fast-paced environment

Preferred Skills

• Knowledge of AI-driven sales tools and automation platforms
• Experience with data analysis and reporting tools (Power BI, Excel advanced)
• Exposure to digital transformation initiatives in sales operations

Key Competencies

• Problem-solving and critical thinking
• Customer-oriented mindset
• Adaptability and willingness to learn new technologies
• Strong time management and prioritization