Sales and Hospitality Associate - Field House Brooklyn
About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including a complimentary membership to Chelsea Piers Fitness; transportation benefits; LinkedIn Learning, and other exciting venue benefits at Chelsea Piers.
About the Opportunity:
Chelsea Piers seeks part-time Sales & Hospitality Associates to join our Field House team. In this role, you will be responsible for both delivering superior customer service and executing sales initiatives. This role reports to the Assistant General Manager and works closely with all teams.
As the Sales & Hospitality Associate, you will be expected to:
- Hospitality Responsibilities:
- Leverage connectivity and retention opportunities by engaging and building relationships with members and customers
- Address customer questions, comments, or concerns in a timely manner
- Troubleshoot emerging issues as they arise; always prioritizing the customer experience
- Greet customers in an energetic and friendly manner as the enter the facility
- Respond to inbound inquiries about offerings, registration, etc. through our Customer Relationship Management system (Zoho)
- Sales Responsibilities:
- Help achieve team sales pace and targets on a monthly, quarterly, and yearly basis
- Provide a highly competitive, satisfactory, and uncompromising sales experience to all new, current, and potential clients
- Initiate or execute projects for the sales team, and drive engagement with seasonal experiences (ex: Summer Camp)
- Be educated with a working knowledge of all product and service offerings to leverage all upselling and cross selling opportunities
- Operations Responsibilities:
- Work a minimum of two shifts at the main desk / week
- Maintain in-stock and presentable conditions in all assigned work areas
- Attend weekly departmental meetings and other scheduled meetings to support operations
- Aid team members in all attendance, scheduling, registration, and check-in procedures
This is not comprehensive list of responsibilities, which can change at any time at the discretion of your supervisor.