Sales Consultant HELF

Better and fairer care. Always.

For more than 175 years, St Vincent’s Care Services has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today.

We are seeking a personable, empathetic, and customer experience-driven Sales Consultant for an exciting 12-month contract. Based on a hybrid working arrangement from Brisbane QLD (open to VIC and NSW for the right applicant) with the requirement to travel, you will be the trusted point of contact for residents and families, helping them navigate and access lifestyle and optional service offerings across our aged care and retirement living communities.

You will also assist in guiding existing residents and their families through the transition from legacy Additional Services to our High Everyday Living Fees (HELF) framework. You will ensure this change is communicated with absolute clarity, empathy, and care, minimising complexity for our residents.

About The Role:

As a key member of the national Sales Team, your focus will be on enhancing the resident experience and driving the uplift of High Everyday Living Fees (HELF) and optional services. Key responsibilities include:

• Serve as the primary, trusted point of contact for the HELF transition project, guiding residents and families through the shift from Additional Services with clarity and confidence.
• Promote and explain the benefits of the HELF scheme and optional services across multiple locations, highlighting lifestyle options and service enhancements.
• Manage the engagement lifecycle - from initial informational discussions and sign-up to adjusting services as resident needs evolve.
• Partner closely with Facility Care, Hospitality, and Finance Administration teams to ensure seamless service alignment and contract compliance.
• Maintain accurate records within the CRM and care management systems, providing performance updates and sharing community feedback to optimise service delivery.

Things that work for us:

• A background in account management, sales concierge, or customer-centric roles within Aged Care, Health, or the Community sector
• Understanding of Residential Aged Care (RAC) legislation and aged care funding models, particularly HELF and optional services (highly desirable)
• Exceptional interpersonal skills with the ability to navigate sensitive financial and lifestyle conversations with warmth, patience, and clarity
• A proactive, flexible approach with the ability to think creatively and help families solve challenges
• A full driver’s license and a willingness to travel to different sites
• A tertiary qualification in business, marketing, communications, or equivalent practical experience

Things that work for you:

• Be part of a values-driven organisation committed to excellence in aged care
• Competitive salary packaging options
• Discounted private health insurance
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks

Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

Reconciliation Action Plan

St Vincent’s Health Australia embraces Aboriginal and Torres Strait Islander people’s unique perspectives, knowledge, and culture. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation, https://www.svcs.org.au/people/aboriginal-torres-strait-islander-recruitment

How To Apply

Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.

Respectfully, no recruitment agencies.