Sales Development Representative (40188)

Company Summary:

At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™

We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do.

Position Overview:

The Sales Development Representative (SDR) is responsible for driving early-stage customer engagement by identifying, contacting, and qualifying new and underdeveloped accounts. This role focuses on outbound prospecting, re-engaging inactive customers, and generating qualified opportunities to support the Inside Sales team.

The SDR plays a critical role in building pipeline and increasing customer activity, while developing the skills necessary to transition into an Inside Sales Representative position.

You’ll like this role if:

• If you’re looking to get your start in sales this may be the role for you– you’ll get to see all the behind the scenes work and talk to clients.
• You like working fact paced – there is always something to do and something to learn.
• You like to see your impact in real time.

Why You’ll Love Working Here:

• Medium sized company – not too big, not too small – just enough to get things done and see your impact.
• Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short- & long-term disability insurance, employee assistance program, and more!

Who you’ll work with:

• This role has partnership across our product teams, customer service and sales.

What You’ll Do:

Lead Generation & Prospecting

• Conduct outbound outreach to new leads, low-activity (D-tier), and inactive/lost accounts
• Identify and qualify customer needs, purchasing behaviors, and potential opportunities
• Generate new opportunities through cold calling, targeted outreach, and campaign-driven initiatives
• Re-engage dormant customers and gather insights on inactivity or churn

Opportunity Development & Sales Support

• Generate qualified opportunities and input sales orders
• Support execution of promotional campaigns and targeted outreach initiatives
• Collaborate with Inside Sales Reps to align messaging and outreach efforts
• Build early-stage relationships with prospective and re-engaged customers
• Onboarding and Expansion of new customers

Sales Operations & CRM Management

• Maintain accurate and up to date records of customer interactions, activities, and opportunities in CRM systems (e.g., HubSpot)
• Track outreach efforts and pipeline progress against defined activity and performance metrics
• Provide feedback on lead quality, customer trends, and campaign effectiveness
• Participate in training, call coaching, and ongoing development programs
• Support additional sales initiatives as assigned

Other duties as assigned