Sales Enablement Associate - Local Sales (Remote)

Summary

The Sales Enablement Associate is a hybrid role with responsibility for presenting and facilitating training content, while also being responsible for content creation and ongoing program support. This person will present and facilitate training content to monthly new hire classes and ongoing trainings to our veteran organization. They will be tasked with teaching the Yelp product, sales process, and systems knowledge to monthly new hire classes within the Local Sales organization, while also contributing to the design, creation, and maintenance of enablement programming and learning journeys.

The ideal candidate has sales training and/or sales enablement experience, and/or instructional design experience, excellent verbal and written skills, a creative and marketing-savvy eye, and a collaborative approach. They are passionate about the learner experience while also thriving behind the scenes—building content, supporting program logistics, and leveraging data to improve outcomes.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What you'll do:

Training & Facilitation (60%):

• Facilitate onboarding and ongoing training: Present onboarding material while creating a supportive and welcoming environment to our newest employees
• Make learning engaging and deliver with excellence: Make learning fun, engaging, challenging, and competitive while facilitating sales training sessions to monthly new hire classes and ongoing training to the veteran organization. Arrive prepared for each training session and work around challenges with limited disruption.
• Leverage a variety of delivery methods including: virtual facilitation, social learning, gamification, demonstration, role-plays, e-learning, etc.
• Facilitate trainings to varying audiences: Lead both rep-level and leadership-level training sessions, drawing on personal sales experience and/or management experience to bring credibility and authority to the room.

• Execute on project work: Lead tech-related projects with guidance, using task and project roadmaps to achieve timelines, and sharing continued progress and updates to stakeholders

Learning & Development / Content Creation (40%):

• Assist in content creation and maintenance: Support creation and upkeep by reviewing and providing edits and creative input to training materials as needed, including support for launches, program branding, and short-form video content (Reels).
• Program administration: Perform administrative tasks and play a support role for ongoing programs. Tasks include building, distributing and administering calendars, toolkits, sign-ups and supporting in-session production
• Support feedback loops and content needs: Support and execute the process for maintenance and collaboration with teammates, key stakeholders, and cross-functional partners to ensure a healthy feedback loop
• Measure and report on training effectiveness: Upload and manage surveys, tests, and assessments within Exceed; track completion rates; pull reports and compile data for the sales leadership team to inform content updates and program improvements
• Learning technology administration: Manage ongoing implementation of processes and training materials via Yelp's learning management system (Exceed)

What it takes to succeed:

• Demonstrated sales acumen that lends credibility when training reps and leaders - ability to reference past sales experience to enrich content and build trust with learners
• 2+ years of instructor led sales enablement, training, or L&D experience (preferred, not required)
• Strong working knowledge of Yelp Ads
• Engaging presenter and confident public speaker virtually - well-spoken, fast thinker, and confident managing a room, including the ability to facilitate role-plays and lead trainings
• Strong technical skills to support remote facilitation and learning (Google Meet), AI-educated with demonstrated usage (Chatbench), Salesforce expertise, eagerness to research and support new enablement tech/tooling
• Expert content facilitator (pace, tone, body language, time awareness, engagement) and creates an inclusive and safe learning environment
• Completes tasks and projects within deadlines using task trackers and project roadmaps
• Maintains processes, with guidance, for collaboration with internal stakeholders within the Training and Enablement team for projects to ensure a healthy feedback loop
• High level of emotional intelligence - able to receive, internalize, and implement feedback constructively
• Preferred management experience to facilitate leadership trainings with authority and support leadership-related projects

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• The target base salary is $75k annually. You may also be offered a bonus and benefits

Closing