Sales Fulfillment Team Leader

Job responsibilities

1. Oversee daily order processing; to lead a team of order fulfilment officers to ensure all customers orders are processed and fulfilled in term of product quantity.
2. Monitor the inventory; a link to the purchasing department in order - planning to ensure that our warehouse has sufficient amount of products to meet customer needs.
3. Work closely with logistic team; a link to the delivery team to ensure that all delivery schedule is planned and executed by the end of the day in a timely manner.
4. To monitor the progress of order tracking; work closely with logistic to ensure speedy recovery for any failed delivery in term of product fulfilment or delivery timing.
5. Ensure the closure of all processed order; following and monitoring closely to ensure no outstanding invoice, credit note or job in progress beyond a targeted order completion day. All delivered invoice must be returned and filed properly.
6. Responding to customer issues/complaints; work with respective departments to ensure all customers’ complaints are addressed and resolved promptly and professionally.
7. Develop customer service policies and procedures; must be customer service focused to satisfy and resolve customer’s pain points.
8. Lead, train and motivate the order fulfilment team; to ensure company’s sales goal and high customer service level are achieved in productive and efficient manner.
9. Compile KPI reports on customer’s order fulfilment performance in term of meeting delivery timing requirement, items ordered, recovery activity and customer issues/complaints.
10. Meet P&L and departmental cost budgeting; optimize the staff productivity with high staff retention rate and maximum job output.

Requirements

• Bachelor degree in Supply Chain Management, Business Administration, Logistics Management, Operations Management, or equivalent experience.
• Demonstrated people leadership and an ability to navigate a diverse workforce whilst supporting colleagues to achieve goals and project deliverables.
• Confident oral and written communication, presentation, data analysis and computer skills required.
• Ability to interact and build effective relationships at all levels of the organization and across geographies and cultures is imperative.