Sales Operations Coordinator
About Spacefiish<\/span> Spacefinish is a workspace infrastructure firm that uses decades of insights to provide measurable business outcomes for enterprise and Fortune 100 companies. We seamlessly integrate design, build, and office management through engineered systems, technology, and strict stage\-gate controls to ensure projects are delivered on specification, on schedule, and with zero revised budgets.<\/span> Job Summary\n<\/span> The Sales Operations Coordinator increases Business Development (BD) productivity by removing administrative burden and ensuring commercial execution is disciplined, visible, and predictable. Acting as the operational backbone for the BD team, this role owns CRM hygiene, bid coordination, pipeline management, and commercial reporting to enable the sales team to focus on closing business.<\/span> PRINCIPAL DUTIES / RESPONSIBILITIES<\/span> CRM & Data Integrity<\/span> \- Ensure 100% of opportunities and contacts are captured in CRM with accurate stages and complete records.<\/span> \- Maintain CRM hygiene: deduce, enrich, and enforce data standards and workflows.<\/span> \- Administer CRM settings, automation, and user access in partnership with IT.<\/span> Bid & Proposal Management<\/span> \- Manage end\-to\-end bid submission process: intake, coordination, quality checks, and on\-time delivery.<\/span> \- Maintain bid calendar, templates, and submission standards.<\/span> \- Lead one bid submission end\-to\-end and escalate blockers proactively.<\/span> Pipeline & Opportunity Management<\/span> \- Maintain an active pipeline dashboard; ensure no opportunity goes more than 7 days without activity.<\/span> \- Ensure every opportunity has a next action assigned and a clear owner.<\/span> \- Coordinate internal pipeline reviews and follow\-up schedules.<\/span> Reporting & Forecasting<\/span> \- Produce accurate weekly and monthly commercial reports and dashboards for MD and BD leadership.<\/span> \- Own pipeline reporting cadence, forecast inputs, and reconciliation with Finance.<\/span> \- Track key metrics (CRM accuracy, bid timeliness, follow\-up compliance, forecast variance).<\/span> Client & Stakeholder Coordination<\/span> \- Coordinate client follow\-ups and track all internal and external commitments to closure.<\/span> \- Serve as the single point of contact for BD operational queries and escalations.<\/span> \- Liaise with Finance on invoicing triggers, contract documentation, and commercial handovers.<\/span> Process Improvement & Governance<\/span> \- Design and implement repeatable processes (opportunity lifecycle, bid playbooks, reporting templates).<\/span> \- Enforce SLAs for response times, bid turnarounds, and reporting delivery.<\/span> \- Train BD team on tools, processes, and best practices.<\/span> \- Bachelor\u2019s degree or equivalent experience.<\/span> \- 5\u20137 years\u2019 experience in sales operations, bid management, or project coordination.<\/span> \- Proven CRM administration experience (Salesforce, HubSpot, Pipedrive, or similar).<\/span> \- Experience managing concurrent deadlines and coordinating cross\-functional stakeholders.<\/span> Skills & Competency Requirements <\/span> \- Strong organisational discipline and exceptional attention to detail.<\/span> \- Excellent written and verbal communication.<\/span> \- Process\-driven with a bias for execution and escalation.<\/span> \- Proficient in Excel/Sheets, Google Workspace, and reporting/dashboard tools.<\/span> \- Comfortable working with senior stakeholders and tight timelines.<\/span>
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