Sales & Services Manager - IKEA Khon Kaen

We’re looking for a commercially driven leader to secure strong sales performance and a seamless customer
experience. As Sales & Services Manager you will:
• Lead Sales, Communication & Interior Design, Customer Relations, and IKEA Food to deliver a consistent
customer journey.
• Drive commercial actions to grow sales, profitability, and strengthen the IKEA brand.
• Inspire and develop the team to create an easy, inspiring, and efficient shopping experience.
• Use customer insights and local market knowledge to develop the business.
• Secure excellent store presentation and customer relations processes.
• Ensure IKEA Food supports the total shopping experience and store performance.
• Work together with the Order Point Manager to achieve business goals.

• You have solid retail and commercial experience with a proven ability to deliver results.
• You set clear priorities and turn insights into actions to drive business performance.
• You lead, coach, and develop people to build strong teams.
• You are passionate about creating a simple and inspiring customer experience.
• You act as an ambassador of the IKEA culture and values.
• You are fluent in Thai and communicate effectively in English.

*** This role reports to the Order Point Manager. IKEA Khon Kaen will be a satellite store from IKEA Bang Yai (Bangkok) and is due to open in October 2026.

Please apply by 15 July 026.