Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.

This role is contributing to the NAM & LATAM markets for LV MCC & Aftermarket.

You will be mainly accountable for:

• Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.
• Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.
• Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions.
• Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

Our team dynamics
You will join a talented and high performing team, where you will be able to thrive.

Qualifications for the role

• You are immersed in ELDS Market.
• You have 8 years of experience in Medium and Low Voltage.
• Bachelor’s degree in Electrical, Electronic Engineering, or a related field
  A strong technical background is essential to understand low-voltage products, interpret technical specifications, and provide expert-level support.
• Fluency in English and Spanish (both written and spoken)
  Required to effectively collaborate with customers and internal teams across the North American and Latin American markets.
• Strong knowledge of bidding processes, risk analysis, commercial terms and conditions, and technical sales strategies. Including participation in project risk reviews and bid/no-bid decision-making.
• Leadership skills, team development capabilities, and a customer-focused mindset. Previous experience leading and coaching technical-commercial support teams, driving continuous improvement, and ensuring high customer satisfaction.