Sales Team Leader– Appliance Repair (Remote, PST)

Key Responsibilities

Customer follow-up: Engage with customers who did not proceed with repair services after a technician visit.
Multi-channel communication: Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
Technician collaboration: Coordinate with technicians to understand repair details and determine potential discounts or special offers.
Sales conversion: Present competitive offers and incentives to maximize conversion rates.
CRM management: Accurately track and update customer status in the CRM system.
Process improvement: Work with management to identify customer objections and recommend improvements.
Target achievement: Consistently meet and exceed weekly and monthly conversion goals.
Customer service: Deliver empathetic, professional communication to build trust and loyalty.

Availability to work in Los Angeles Timezone (PST).
Proven experience in sales, customer follow-up, or account management (experience in home services or appliance repair is a plus).
Excellent verbal and written communication skills in both Russian and English.
Strong negotiation and persuasion abilities.
Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously.
Proficiency with CRM tools, spreadsheets, and communication software.
Goal-driven mindset with a passion for closing deals and driving revenue.