Salesforce Administrator

Location: Remote

Seniority: Jun-Mid Level

Employment type: Full-time - 1 pm to 10 pm, Monday through Friday

Job function/department: Operations

Reports to Senior HR Manager

Website: www.frontlogix.com

About Front Logix Solutions:

Located in Santa Monica, California, USA, and Skopje, Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses worldwide with next-gen customer experience and customer care services that streamline the way companies engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to develop workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for more extended periods, all while reducing operational costs.

Position Summary:

We are seeking a skilled and experienced Salesforce Administrator to join our dynamic team. As a Salesforce Administrator, you will be responsible for the overall management, configuration, and maintenance of our Salesforce platform. Your expertise in Salesforce administration will be essential in optimizing our CRM system to meet the needs of the Sales, customer success, marketing and supply chain teams. You will play a critical role in ensuring the smooth operation of Salesforce, providing technical support to users, and implementing enhancements and customizations. This position offers an exciting opportunity to contribute to the organization's growth and success by leveraging Salesforce's capabilities to drive efficiency and effectiveness.

Work will be performed remotely.

Duties and Responsibilities:

• Ensuring optimal performance of Salesforce systems and products
• Manage User Accounts: Create, modify, and deactivate user accounts within the Salesforce platform. Set up appropriate access levels and permissions for different users roles.
• Customization and configuration: Customize and configure Salesforce to meet the specific needs of the organization. This includes creating and modifying custom objects, fields, layouts and workflows.
• Data Management: Ensure data integrity and accuracy by implementing data quality measures, such as data validation rules and duplicate management. Perform data imports, exports, and data cleanup tasks as needed.
• Security and Access Control: Implement security measures to protect sensitive data and ensure compliance with privacy regulations. Define and manage user roles, profiles, and sharing settings to control access to data and functionality.
• Reports and Dashboards: Develop and maintain reports and dashboards to provide insights into sales performance, pipeline management, and other key metrics. Train users on how to create and utilize reports effectively.
• Training and User Support: Conduct training sessions and provide ongoing support to Salesforce users. Help users troubleshoot issues, answer questions, and provide guidance on best practices for using the system.
• Integration and App Exchange Management: Coordinate and manage integrations between Salesforce and other systems or applications used by the organization. Evaluate and implement third-party apps from the Salesforce AppExchange to enhance system functionality.
• System Maintenance and Upgrades: Monitor system performance, diagnose issues, and implement necessary maintenance tasks. Stay up to date with Salesforce releases and updates, assessing their impact and coordinating any required system upgrades.
• Documentation: Maintain documentation of system configurations, processes, and procedures. Keep user guides and training materials up to date to ensure accurate and accessible resources for users.
• Collaboration and Communication: Collaborate with clients and other departments, such as sales, marketing, HR and IT teams, to understand business requirements and translate them into Salesforce solutions. Communicate effectively with users and management regarding system updates, changes, and enhancements.
• Continuous Improvement: Stay informed about new Salesforce features and industry’s best practices. Identify opportunities for process improvements and system optimizations to enhance user productivity and efficiency.

Required Qualifications / Experience / Knowledge:

• Advanced Salesforce user or be a Salesforce certified administrator.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Experience configuring and deploying Agentforce or Salesforce AI solutions.
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products and their functionalities.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Knowledge of importing sales data and generating Salesforce reports.
• Ability to provide Salesforce training and end-user support.
• Great English communication skills.
• Ability to solve problems promptly.
• Excellent organizational and time management skills
• A sharp eye for details for accuracy.
• Ability to work as a part of a team.

A competitive compensation package is offered based on qualifications.