Role Overview

We are seeking a highly experienced Salesforce Project Manager to lead enterprise-scale Salesforce delivery programs. The role involves managing delivery governance, driving enterprise PMO practices, executing gate-based delivery methodologies, and ensuring successful end-to-end project execution across multiple teams and stakeholders.

Key Responsibilities

• Lead and manage end-to-end Salesforce delivery across large-scale enterprise programs

• Own delivery governance including status tracking, reporting, and risk management

• Implement and manage enterprise PMO practices and standards

• Drive gate-based delivery methodology (Discovery, Design, Build, Test, Deploy, Hypercare)

• Manage project scope, timelines, budget, and resource allocation

• Facilitate steering committee meetings and executive reporting

• Ensure alignment between business stakeholders, architects, and delivery teams

• Manage RAID logs, and mitigation plans

• Oversee UAT, production deployment, and post-go-live support

• Drive continuous improvement in delivery processes and governance models

Governance & PMO Responsibilities

• Define and enforce delivery governance frameworks

• Manage project dashboards, KPIs, and reporting cadence

• Ensure compliance with organizational PMO standards

• Conduct project health checks and audits

Manage stakeholder communication and escalation management

Required Skills (Must-Have)

• Salesforce program delivery and governance experience (Mandatory)

• Enterprise PMO and program management experience (Mandatory)

• Gate-based delivery methodology experience (Mandatory)

• Strong experience in Agile/Scrum and Hybrid delivery models

• Experience managing multiple cross-functional teams

Salesforce Expertise

• Strong understanding of Salesforce platforms (Service Cloud preferred)

• Experience working with Omni-Channel and Service Cloud delivery programs

• Ability to align technical architecture with delivery planning

Certifications

• PMP / PRINCE2 Certification (Mandatory)

• Certified Scrum Master (Preferred)

• Salesforce Certifications (Preferred)

Experience

• 18+ years of IT experience

• 10+ years in project/program management roles

• Proven experience managing enterprise Salesforce implementations