Salesforce Solutions Architect with Service Cloud

We have an opportunity for a Salesforce Solution Architect with expertise in Service Cloud. Our preference is for candidates living near a Perficient office. The role could require up to 25% travel annually.

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.

The pillars of being a successful Solution Architect at Perficient are:

Provide Salesforce architecture solutions for projects centered on Service Cloud, with experience in Sales Cloud and Experience Cloud. Salesforce Field Service expertise is a plus.
Work with the Sales team to accurately scope projects for new and existing customers. Describe the art of the possible.
Build deep relationships with customers, knowing their business better than they do, and leading them as a trusted advisor through the Salesforce ecosystem. When necessary, have the hard conversations.
Be the technical lead on the project and design the overall solution. That includes identifying risks and communicating early and often, fully understanding and following delivery methodology, and leading by example to support consultant growth.
Be the technology expert in the room. Deploy best practices to create technology with the right data model and architecture. Consciously grow your expertise and fill potential knowledge gaps.
Assist consultants in QA'ing User Stories, guiding their work, and ultimately owning the project's success.
Collaborate with clients to understand their business needs and translate them into scalable Salesforce solutions across the service lifecycle -- case management, omni-channel, knowledge, entitlements, and Einstein for Service.
Leverage AI tools and Agentforce capabilities to enhance client outcomes and drive innovation within the Service Cloud ecosystem.

Required Technical and Professional Expertise

3+ years of consulting experience within the Salesforce ecosystem
Experience working as part of or leading a project team
Service Cloud Consultant and Sales Cloud Consultant certifications required
Experience delivering on the Experience Cloud platform a plus
Salesforce Field Service Consultant certification a plus
Demonstrated ability to leverage AI tools to enhance productivity and support data-informed delivery
Strong written and oral communication skills
Ability to communicate complex topics effectively to both technical and non-technical audiences

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $135,000 to $165,000. Please note that the salary range posted reflects the base salary only and does not include benefits or any variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

#LI-JS1 #LI-Salesforce