SAP S/4 Basis Engineer

We are looking for a motivated and detail-oriented SAP Basis & System Management Engineer to support the maintenance, stability, and continuous improvement of our SAP S/4HANA landscape, hosted on RISE with SAP.

The ideal candidate brings solid technical expertise in SAP Basis administration, takes ownership of their work, operates with a service management mindset, and is comfortable leveraging modern AI-powered tools to work more effectively.

This role collaborates closely with the CORE SAP S/4HANA Program and global IT Operations teams.

Your Tasks and Responsibilities

1. Core Basis Operations

• Manage and administer SAP S/4HANA Basis components, including:
  • system monitoring
  • performance tuning
  • job scheduling
  • output management
  • troubleshooting
• Work within the RISE with SAP operating model.
• Monitor and support system performance and availability, proactively identifying and addressing issues to ensure a stable and reliable SAP environment in alignment with RISE with SAP service standards.
• Ensure SAP system configurations and operations adhere to:
  • internal security policies
  • compliance requirements
  • audit standards
• Support a secure and controlled SAP environment.

2. Lifecycle Management

• Support the planning and execution of:
  • system upgrades
  • refreshes
  • patches
  • migration activities
  • system copies
• Adhere to best practices and minimize downtime during lifecycle activities.

3. Service Management

• Take ownership of SAP Basis-related incidents and service requests.
• Actively investigate, troubleshoot, and resolve issues in alignment with ITIL-based service management practices.
• Ensure timely resolution and adherence to SLA commitments.
• Support root cause analysis and problem management for recurring or complex technical issues.
• Contribute to permanent resolution and knowledge documentation.

4. Improvement & Innovation

• Support the continuous improvement of system maintenance and management concepts for SAP S/4HANA.
• Support the definition and implementation of system archiving processes to optimize performance and storage utilization, including OpenText Archiving & Document Management.

5. Collaboration & Enablement

• Collaborate closely with the CORE SAP S/4HANA Program and IT Operations teams to ensure system management aligns with project requirements and release and deployment timelines.
• Collaborate with external IT Operations suppliers and SAP within the RISE with SAP framework.
• Maintain accurate:
  • technical documentation
  • runbooks
  • SOPs
• Support knowledge sharing and operational continuity within the team.

6. Continuous Learning

• Stay current on SAP Basis best practices and SAP’s embedded AI capabilities.
• Leverage AI-powered tools such as ChatGPT, Claude, Copilot, or similar to enhance delivery quality and efficiency.

Who You Are

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in SAP Basis administration and system management, with a focus on SAP S/4HANA.
• Relevant certifications and experience in a regulated (GxP) environment are a plus.

Technical Skills

• Solid knowledge of SAP system architecture and system administration.
• Experience with tools such as:
  • SAP Solution Manager
  • Cloud ALM
  • Redwood RunMyJobs
  • or similar platforms
• Experience with DevOps and Agile methodologies is a plus.

Service & Delivery Mindset

• Strong ownership mentality and ability to follow through on assigned responsibilities.
• Service-oriented approach with focus on quality, reliability, and operational continuity.
• Ability to proactively identify issues and contribute to sustainable solutions.

AI & Modern Tooling

• Comfortable using AI-powered tools such as ChatGPT, Claude, Copilot, or similar in the daily workflow.

Communication & Collaboration

• Good problem-solving and communication skills.
• Ability to collaborate effectively across technical teams, program teams, and external partners.
• Experience in international or cross-cultural teams is a plus.

Languages

• Fluent in English (required)
• Additional languages are a plus, depending on business needs