SAP SD
We provide functional support across O2C (Order-to-Cash) processes, ensuring smooth day-to-day operations and fast resolution of business-impacting issues. Key goals: (1) reduce incident volume and recurrence, (2) improve process reliability for sales/delivery/billing, and (3) ensure changes are correctly documented and safely tested.
- Provide functional support for O2C processes.
- Handle incidents for
- Sales orders
- Deliveries and shipping
- Billing and invoicing
- Returns and cancellations
- Troubleshoot issues in pricing, availability check (ATP), and billing errors.
- Support pricing configuration, including conditions, access sequences, and pricing procedures.
- Analyze and resolve integration issues with MM (stock), FI (billing/accounting), and logistics execution.
- Monitor and resolve issues related to deliveries, picking, and goods issue.
- Assist with tax determination and localization requirements (if applicable).
- Support interfaces with external systems such as EDI, WMS, TMS, and NF-e (and similar).
- Perform root cause analysis and propose corrective and preventive actions (CAPA).
- Execute and support functional testing (unit, integration, and UAT).
- Ensure proper documentation of incidents, changes, and solutions.
- Support minor enhancements and configuration adjustments.
- Monitor recurring issues and drive continuous improvement.
We need someone who can own SAP SD O2C troubleshooting and support activities with strong functional depth and a customer-oriented mindset. We expect clear communication in the support cycle, careful documentation, and a pragmatic approach to resolution.
- Must have: Strong SAP SD experience and S/4HANA knowledge.
- Experience supporting Order-to-Cash end-to-end (sales orders → deliveries → billing/invoicing → returns/cancellations).
- Hands-on ability to troubleshoot pricing issues (conditions, pricing procedures, access sequences) and ATP availability check behavior.
- Familiarity with billing error patterns and integration touchpoints involving MM and FI.
- Ability to monitor and resolve process issues impacting deliveries, picking, and goods issue.
- Experience working with external interfaces (e.g., EDI, WMS, TMS, NF-e) and understanding how message/processing problems impact SAP processes.
- Capability to perform root cause analysis and propose corrective/preventive actions.
- Working experience supporting functional testing (unit/integration/UAT) and verifying fixes against business expectations.
- Documentation discipline for incidents, changes, and solutions.
- Language: Primary Portuguese and secondary English.
Soft skills we value: ownership, structured problem-solving, fast learning, and the ability to collaborate effectively with cross-functional teams (logistics, finance, engineering/integration peers). We also appreciate candidates who communicate clearly, manage priorities in a support environment, and continuously look for ways to improve the stability of O2C processes.
We will tailor the work setup to the client needs within Colombia or Chile localization. If you’re an SAP SD professional who enjoys ownership, continuous improvement, and supporting finance and logistics-adjacent operations, we’d like to meet you.
If you fit the requirements, we encourage you to start a conversation about joining the team.
Bosch Group
BC Tecnología
Hayamax Distribuidora
ERP21 PTE LTD
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