Scheduler
WHO WE ARE
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.
Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.
If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.
JOB SUMMARY:
The Scheduler at Polaris Pharmacy Services is responsible for providing exceptional customer service and support to clients and patients. This role involves managing inquiries, coordinating services, and ensuring a seamless experience for all stakeholders. The Scheduler acts as a liaison between clients and the pharmacy, ensuring that all needs are met promptly and efficiently.
DUTIES/RESPONSIBILITIES:
- Serve as the primary point of contact for clients and patients, addressing inquiries and providing information about pharmacy services.
- Coordinate and facilitate communication between clients, patients, and pharmacy staff to ensure timely and accurate service delivery.
- Manage and resolve any client or patient concerns, escalating issues to the appropriate department when necessary.
- Maintain comprehensive knowledge of pharmacy services, policies, and procedures to effectively assist clients and patients.
- Ensure all client and patient interactions are documented accurately in the system for future reference and follow-up.
- Collaborate with pharmacy staff to ensure client and patient needs are met, including prescription refills, medication delivery, and other services.
- Assist in the development and implementation of customer service policies and procedures to enhance the client and patient experience.
- Participate in ongoing training and development to stay current with industry trends and best practices in customer service and pharmacy operations.