Scheduling Coordinator

The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.

• Proactively contact customers via phone, text, and other communication channels to schedule in-home measurement appointments.
• Serve as a trusted point of contact for customers, answering questions and providing updates related to their orders.
• Build rapport with customers and confidently overcome scheduling objections to secure appointments as quickly as possible.
• Schedule and document appointments accurately within our CRM system, ensuring technicians have all necessary information.
• Manage unscheduled customers using established follow-up and escalation processes.
• Monitor and maintain technician schedules to meet productivity goals while delivering an exceptional customer experience.
• Utilize routing and mapping software to create efficient daily schedules that minimize drive time and maximize appointment capacity.
• Coordinate appointment changes and reschedules while balancing customer needs and operational requirements.
• Partner closely with technicians and branch team members to ensure smooth communication and execution.
• Contribute to a positive, collaborative team environment focused on customer satisfaction and operational excellence.

• High School Diploma or GED.
• 2+ years of customer service, customer support, call center, scheduling, or related experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Customer-first mindset with a passion for delivering outstanding service.

• Experience working in an office or administrative environment.
• Familiarity with CRM systems and scheduling software.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience using mapping, routing, or logistics software.
• Proven ability to perform under deadlines and manage competing priorities.
• Strong collaboration skills and the ability to build positive working relationships across teams.

• Stable, growing company with industry-leading reputation.
• Collaborative team environment where your contributions matter.
• Opportunity to develop scheduling, customer service, and operations expertise.
• Meaningful role supporting both customers and field teams.
• Competitive hourly pay and opportunities for professional growth.

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