Season 26/27 - Boutique Property Ambassador

Job Title: Boutique Property Ambassador

JOB DESCRIPTION

As a Boutique Property Ambassador, you will serve as the primary point of contact for guests, delivering a warm, seamless, and highly personalized hospitality experience. You will be responsible for front desk operations, guest services, concierge support, and maintaining the overall quality and ambiance of the property.

JOB OVERVIEW/RESPONSIBILITIES

• Welcome guests and manage check-in/check-out procedures smoothly and professionally
• Handle guest inquiries, requests, and concerns with a proactive and service-oriented mindset
• Coordinate concierge services, including restaurant reservations, transportation, and local recommendations
• Ensure guest rooms and public areas meet cleanliness, quality, and brand standards
• Assist with luggage handling and guest arrival/departure support
• Maintain accurate guest information and ensure clear communication across teams
• Manage front desk, concierge, and guest services operations simultaneously
• Respond promptly and efficiently to guest needs, including special or urgent requests
• Uphold the property’s luxury ambiance, service standards, and overall guest satisfaction

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Experience in hospitality, customer service, or guest-facing roles (hotel, resort, service industry, etc.)
  • Proven ability to provide professional and personalized guest service
• Education and Qualification
  • Valid working visa in Japan
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
  • Excellent customer service and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong problem-solving skills and ability to think quickly under pressure
  • Professional demeanor with a positive and welcoming attitude
• Language Skills
  • Business Level or above in English
• Competencies
  • Strong passion for hospitality and guest satisfaction
  • Ability to anticipate guest needs and provide proactive service
  • Flexible availability, including weekends and holidays
  • Reliable, responsible, and team-oriented mindset
  • Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
  • Experience in boutique hotels, luxury hospitality, or concierge services
  • Experience handling international guests
• Education and Qualification
  • Hospitality, tourism, or service-related education or training
• Skills
  • Concierge or reservation handling skills
  • Knowledge of local attractions, restaurants, and transportation
    
• Language Skills
  • Conversational or above in Japanese
• Competencies
  • Self-motivated and proactive with a “go-getter” attitude
  • Ability to remain calm, and professional under pressure
    

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/3/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal:
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 1,600 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events