Season 26/27 - Front of House Team Leader

Job Title: Front of House Team Leader

JOB DESCRIPTION

As Restaurant Team Leader, you will deliver exceptional dining experiences by providing attentive, efficient, and memorable service. You will take ownership of your section, anticipate guest needs, collaborate closely with the team, and help create a vibrant and welcoming atmosphere that keeps guests coming back.

JOB OVERVIEW/RESPONSIBILITIES

• Provide polished, attentive, and professional table service from guest arrival to departure
• Anticipate guest needs and deliver personalized service to enhance the dining experience
• Manage assigned sections efficiently during service, ensuring smooth guest flow
• Handle guest requests, concerns, and issues calmly and professionally
• Recommend food and wine pairings with confidence and product knowledge
• Maintain strong communication and collaboration with kitchen and front-of-house teams
• Support and motivate team members to maintain high service standards
• Ensure service is delivered efficiently while maintaining quality and attention to detail
• Help create a lively, welcoming, and positive atmosphere in the restaurant
  

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Experience in customer service, hospitality, restaurant, hotel, or related service roles
  • Experience providing direct guest-facing service in a team environment
• Education and Qualification
  • Valid working visa in Japan
    
• Skills
  • Strong customer service mindset with attention to detail
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Clear and professional communication skills
  • Ability to work collaboratively within a team
• Language Skills
  • Business level or above in English
• Competencies
  • Customer-oriented mindset with a passion for hospitality
  • Professional attitude and reliability in daily operations
  • Ability to remain calm and flexible when handling challenges
  • Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
  • Experience in full-service restaurants or hospitality-driven environments
  • Education or training related to hospitality, tourism, or service industries
    
• Education and Qualification
  
  • Education or training related to hospitality, tourism, or service industries
  • Relevant certifications related to food service, hospitality, or customer service
• Skills
  • Leadership or mentoring experience in a service environment
  • Ability to make service-related decisions independently when needed
• Language Skills
  • Conversational level or above in Japanese
• Competencies
  • Ability to motivate others and contribute positively to team morale
  • Interest in creating memorable guest experiences and positive atmosphere

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/16/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal:
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 05:30 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 1,900 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events