Senior Airfreight Customer Service [Changi | 5.25days | up to $4500] - LCYL

Senior Airfreight Customer Service

Basic Salary: $3,200 - $4,500
Working Days: 9am - 6pm (Mon-Fri), 9am - 1pm (Sat) - Alt Sat after probation
Working Location: Changi Airfreight Centre

Key Responsibilities

• Act as the main point of contact for key customers on airfreight inquiries
• Handle end-to-end quotation (RFQ, ad-hoc, project shipments) with competitive pricing strategy
• Liaise with airlines, co-loaders, and vendors to secure best rates and space
• Follow up on quotations and drive conversion to confirmed bookings
• Provide market insights (rates, capacity, peak season trends) to customers and internal team
• Coordinate with operations, warehouse, and accounts for smooth execution
• Support and work closely with Sales / SOE team on business development and account management
• Monitor shipment progress and proactively manage exceptions
• Maintain accurate records in system (e.g., Shipthis )
• Mentor junior team members when required

Requirements

• With 5 – 10 years’ experience in airfreight / freight forwarding
• Strong knowledge of airfreight operations, pricing, and airline coordination
• Proven experience in quotation handling and customer servicing
• With experience handling key accounts / freehand customers
• Familiar with Singapore Customs permits (XO, OD, etc.) is an advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279