Senior Associate-Digital Product Management

We’re looking for a Senior Associate - Product Management to support Mobile Search and Chat front-end experiences in the American Express mobile app, while contributing to the broader Agentic AI strategy. This is a high-impact role as we continue to improve customer experience, drive digital containment, and evolve how customers interact with intelligent, proactive, and conversational capabilities.

How will you make an impact in this role?

• Partner with Strategic Delivery on roadmap definition and prioritization
• Partner closely with Technology and AET engineering teams to accelerate delivery
• Support execution of mobile search and chat front-end experiences
• Contribute to the definition and execution of the Agentic AI strategy, ensuring alignment between AI capabilities and customer-facing experiences
• Translate Agentic AI capabilities into clear, executable product requirements surfaced through mobile search and chat
• Develop strong cross-organizational partnerships
• Partner with Innovation and AI teams to support responsible experimentation of Agentic AI use cases aligned to customer search intent and enterprise standard
• Demonstrate an innovative mindset with an understanding of mobile platforms and AI-enabled experiences
• Drive a product ownership mindset, including delivery, support, and ongoing iteration
• Translate organizational priorities into clear, executable product features
• Understands and apply new trends and competitive best practices into product roadmap and requirements.

• Bachelor’s Degree in related field required
• 3+ years of experience in Product Management/Development – mobile app experience recommended
• Knowledge of Generative AI technology and capabilities
• Proven track record with consumer-facing product(s) and a core product vision
• Experience with rapid and iterative software development methodologies
• A solid understanding of application architecture (e.g. web, native app, PWA, etc)
• Knowledge of reporting/analytical applications, i.e. Adobe
• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
• Impeccable communication skills, both on and offline
• Strong interest in Agentic AI and the future of intelligent, autonomous customer experiences.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.