mufginvestorservices

Senior Associate Director, Client Trade Operations - 12 months duration

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In this Senior Associate Director role, you will lead Client Trade Operations for a 12-month duration, serving as a key strategic partner in delivering exceptional service to our clients. You will be responsible for overseeing all aspects of business-as-usual operations and project delivery, whilst driving operational excellence, process improvement, and team leadership across the department.Reporting to the Executive Direcotr, you will:

Key Responsibilities:

  • Serve as the primary escalation point for ensuring prompt and effective resolution to maintain high client satisfaction.
  • Oversee BAU and Project processes, ensuring delivery in line with client requirements and SLAs.
  • Identify and address high-risk operational areas, implementing enhancements to strengthen controls and efficiency.
  • Lead system improvement, automation, and process optimisation projects with team members, management, and IT.
  • Develop and enforce departmental policies and procedures aligned with company and regulatory standards.
  • Foster a positive team culture and promote MUFG's core values: Trust, Challenge & Empowerment, Passion for Clients, and Openness and Honesty.
  • Represent the department in internal and external meetings.
  • Oversee management reporting, billing, and fee collection, ensuring accuracy and compliance.
  • Co-ordinate the execution of project-related activities including process and procedure updates, system development and testing, and documentation and roll-out of training and support materials.
  • Post-secondary education with a concentration in finance, accounting or related fields.
  • Ideally in possession of recognized Fund Services/Professional qualifications
  • Minimum 6 years of experience in the Fund Services industry, with extensive exposure to Fund Trading activities, Investor Account Openings and AML/KYC processes, and project delivery.
  • At least 2 years in a management role

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.