Senior Associate

Perform quality reviews for processing staff & provide timely feedback. Create error analysis & RCAs to drive process improvements. Regularly coach & train team members

Conduct quality audits as per targets
Provide timely & effective feedback
Regular coaching & refresher sessions for the team
Provide RCA on errors
Provide insights into the process & how to improve

Graduate in any stream from a Reputed University 12-18 months experience in P&C domain, quality review and feedback giving