Senior Associate - Forwarding Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

The Business Analyst – Community Content & Data Stewardship is responsible for building, maintaining, and governing CAPMAP content as a trusted enterprise “community platform”, starting with Freight Forwarding Operations and designed to scale across Air Freight, Ocean Freight, and Value-Added Services.

The role acts as the bridge between global standards and regional reality, ensuring that CAPMAP content is:

1. Complete

2. Accurate

3. Actively adopted

4. Fit for operational, commercial, finance, legal, and PMO use

Much like a community content manager in social platforms, this role shapes behaviors, enforces standards, drives participation, and protects content integrity.

Operating from the Global Service Centre, the role relies on strong influencing and stakeholder engagement capabilities to drive consistent adoption, data quality, and accountability across country operations through partnership and visible operational sponsorship rather than direct authority.

Designation: - Senior Associate - Forwarding Operations - Global Service Centre (BA)
Location: Ghansoli, Navi Mumbai

Key Role Responsibilities:

1. Community Content Ownership

• Own the Freight Forwarding Operations community content within CAPMAP, acting as the central point of coordination and quality control.
• Ensure all locations, capabilities, and services are maintained in line with approved global standards and definitions.
• Translate governance rules (Single Source of Truth, ownership, interfaces) into practical content standards for regions
  .

2. Data Quality, Completeness & Lifecycle Management

• Track and monitor regional progress on CAPMAP data completeness, accuracy, and adoption using structured trackers and dashboards.
• Perform regular data health checks, including:
• Completeness vs. required attributes
• Duplicate or overlapping entries
• Inconsistent naming, categorization, or capability tagging
• Obsolete or inactive locations/services

Execute controlled system clean-ups, ensuring auditability and alignment with governance decisions.

3. Community Engagement & Follow-Up

• Actively engage regional contributors and data owners to:
• Clarify expectations
• Resolve data gaps
• Drive timely updates and corrections
• Function as a community moderator:
• Answer questions on “how CAPMAP should be used”
• Escalate recurring issues or ambiguities to governance forums
• Reinforce accountability by tracking who owns what and following through to closure.
  
  

4. Standards, Blueprints & Replicability

• Support the design, refinement, and documentation of:
• Location models
• Building Blocks and Solution Blueprints
• Service taxonomies
• Ensure the Freight Forwarding Operations community provides a scalable structural foundation that can be:
• Extended with increased domain-specific detail for Air Freight, Ocean Freight, and Value Added Services, and
• Replicated across other DP World capability communities, such as Contract Logistics, Market Access, Parks & Economic Zones, and Ports & Terminals.
• Highlight where regional exceptions challenge global standards and propose structured resolutions.
  
  

5. Stakeholder Collaboration & Decision Support

• Work closely with Global, Regional, and Functional stakeholders across:
• Operations and OpsX
• IT / Data teams
• Commercial and marketing
• Finance and Legal
• Prepare clear summaries, issue logs, and decision trackers to support governance discussions.
• Provide structured insights into:
• Adoption gaps
• Data quality risks
• Readiness of CAPMAP to support downstream systems and reporting

Skills & Competencies

• Establishment and ongoing stewardship of a trusted Freight Forwarding Operations community within CAPMAP, ensuring high-quality, complete, and consistently maintained content.
• Standardised and governed CAPMAP content structures (locations, capabilities, services) enabling reliable use across global, regional, and functional stakeholders.
• Measurable improvements in CAPMAP data completeness, accuracy, and adoption across regions.
• Effective community governance and moderation framework, including clear ownership, contribution rules, and issue resolution mechanisms.
• Scalable community content model, supporting domain-specific extensions for Air Freight, Ocean Freight, and Value Added Services, and replication across other DP World capability communities.
• Comprehensive documentation, guidelines, and support materials, driving consistent understanding, usage, and compliance with CAPMAP standards.

Education & Qualifications:

• Degree in Business Analysis, Data Management, Logistics, Supply Chain, IT, or a related field, or equivalent practical experience.
• 2–4 years of experience in data stewardship, content management, business analysis, operations support, or a similar role in a multi-country environment.
• Strong stakeholder management, communication, and influencing skills, with the maturity and credibility to engage country operational leaders in a Global Service Centre context, secure active sponsorship, and drive sustained adoption and accountability across a complex matrix organisation.
• Good understanding of logistics or freight forwarding operations, with the ability to work confidently across Freight Forwarding, Air Freight, Ocean Freight, or related domains.
• Proven ability to manage and maintain structured enterprise content or master data using defined standards, templates, and governance rules.
• Strong analytical and organizational skills, with high attention to detail and discipline in documentation and tracking.
• Proficiency in Excel and similar tools for data validation, reconciliation, tracking, and reporting (no programming required).
• Strong communication skills, with the ability to engage, follow up, and collaborate effectively with regional and functional stakeholders.
• Ability to operate independently, manage multiple priorities, and act as a trusted point of coordination and content authority.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.