Senior Associate, Production Services Application Support Analyst

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Funds & Investor Solution Platform team. This role is located in Pune

In this role, you’ll make an impact in the following ways:

• Provides application support for moderately and highly complex applications and their operating environment.

• Provides incident management and problem management service for production related incidents.

• Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle.

• Performs complex troubleshooting as a subject matter expert in one or more applications.

• Leads root cause analysis and problem management for complex problems to address underlying technical issues.

• Maintenance of Issues logs, knowledge base articles and documentation.

• Close interaction with Application Development teams, other production support teams and various stakeholders within the organization.

• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.

• Works to ensure appropriate monitoring and alerting setup.

• Monitors changes to applications and their operating environment.

• Experience in application deployment / release activities.

• Previous production support experience is a must ideally within Finance or Banking will be added advantage.

• Highly motivated with the ability to work independently and in a team environment.

• Well-organized with the ability to multi-task and prioritize with minimal supervision.

• Excellent communication (written and verbal) and interpersonal skills.

• Ability to understand and communicate concepts quickly, succinctly, and accurately.

• Demonstrated aptitude for mastering new software applications.
  
  

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.

• 7-10 years of diverse experience in multiple areas of information technology required; experience in the financial services industry is a plus.

• 7 to 10 experiences in applications support or production environment.

• Knowledge of automation tools and frameworks such as Selenium, Ansible and Docker.

• Familiarity with software development methodologies such as Agile.

• Experience in supporting Java, .NET based applications.

• Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.

• Experience with Apache Kafka messaging.

• Experience with SQL and Oracle databases and knowledge about writing SQL queries.

• Experience in supporting deployment using Jenkins, GIT, CI/CD, and strong debugging skills.

• Knowledge about ITIL Service Management and experience with ticketing tool ServiceNow.

• Troubleshoot and escalate alerts that cannot be resolved to appropriate section

• Prioritize and handle service requests, incidents, change management and problem tickets

• Knowledge with Monitoring tools such as Moogsoft, AppDynamics, Prometheus, Cloudprober, Thousand Eyes, Splunk.

• Should be willing to work on weekends on need basis.

• Strong problem-solving and analytical skills.

• Excellent communication and collaboration skills.

• Knowledge, understanding and experience around documentation in Confluence or SharePoint.

• Knowledge and experience with enterprise resiliency events like disaster recovery & failover and stay.