Senior Benefits Administration Services Analyst

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires knowledge and experience in field.
• Uses best practices and knowledge of business to improve products or services.
• Solves complex problems and takes a new perspective on existing procedures.
• Self-starter, requiring minimal guidance.
• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

• Has knowledge of best practices and team integration.
• Aware of the competition and what differentiates them.

Impact

• Impacts a range of customer, operational, project or service activities.
• Works within broad guidelines and policies.

Leadership

• Acts as a resource for colleagues with less experience.
• May guide small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.
• Takes a new perspective on existing solutions.
• Exercises judgment based on the review of multiple information sources.

Interpersonal Skills

• Ability to articulate difficult or sensitive information.
• Works to build consensus within a team.

Responsibility Statements

• Reviews work performed by junior teams for accuracy and completeness.
• Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery)
• Tracks and understands intermediate system issues to confirm adherence to requirements.
• Evaluates existing processes and enhances/develops to improve service delivery.
• Interfaces with external client contact to resolve complex benefit questions.
• Acts as subject matter expert supporting change orders and other implementation projects.
• Performs other duties as assigned.
• Complies with all policies and standards.