Senior Business Analysis Associate

June 22, 2026

A (least hardship)

Family

GS7

General Service

Reason

Regular > Regular Assignment

2026-07-01

Senior Business Analysis Associate

Organizational Setting and Work Relationships
The Senior Business Analysis Associate normally reports to a (Senior) Business Analyst. The principal role of the incumbent is to support ongoing and overall end-to-end integration of ERP modules within the Area of Responsibility (AoR). Integrations with other systems that connect to/from ERP will also be supported by the Senior Business Analyst with assistance from the incumbent. System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives such as Strategic Workforce Planning.

Tasks will include translation of business requirements into specifications for IT developers who are managed by the Division of Information System and Telecommunication (DIST). The incumbent will work closely with the Senior Business Analyst and other colleagues towards enhancement and automation of their business processes using technology, including advanced Excel, BI tools, Sharepoint and Artificial Intelligence.

As needed, the incumbent will also assist the Senior Business Analyst in analysis and testing of ERP functionality changes which may result from technical/image upgrades. The incumbent will assist the Senior Business Analyst with day-to-day support to the users as needed per escalation of issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.


Duties
- Assist in solutions and design for business process challenges, using technology.
- Assist in re-engineering/enhancement of business processes or current ERP module/functionality, to ensure compliancy of relevant policies and administrative instructions.
- Interface with system design and development counterparts in DIST to finalize enhancement/change request specifications.
- Assist in providing quality assurance (pre UAT testing) of developed solutions.
- Assist in coordination of User Acceptance testing (UAT), and perform UAT as needed.
- Assist in the implementation of new functions, coaching/training resources as related to the deployment of new ERP functions.
- Assist in process improvement discussions, looking for streamlining opportunities with view to standardizing and simplifying processes and services.
- Prepare end-user training materials and assist in formulating training approaches which align with functionality being deployed.
- Provide post-change follow-up support to units and staff to ensure successful stabilisation.
- Use tools such as PowerBI, Excel, ERP Query Manager, Sharepoint, and Artificial Intelligence tools, to support and provide efficiencies to business processes as they relate to the application and data.
- Keep informed regarding developments in ERP and BI systems.
- Manage priorities.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Business Administration; Information Technology; International Relations;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Completion of secondary education with post-secondary certificate/training in the field of business administration, international relations, information technology or related fields. Minimum 4 years relevant work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment, with specific change management experience in at least one ERP deployment project/key initiative, preferably within the UN system. Experience with procedures/processes in the AOR and exposure to provision of support services in an International Organization.

Desirable
Very good working knowledge of standard desktop tools such as MS Office suite, advanced Sharepoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with PowerBI and Artificial Intelligence is an asset. Successful completion of one or more courses related to PeopleSoft HCM systems. Interest and passion for technology. Demonstrated ability to manage tasks to a target timeline. Ability to articulate ideas, oral and written, to both technical and non-technical audiences. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices. Knowledge of additional UN language(s).

Functional Skills
IT-Business Analysis (BA)
IT-ERP (Enterprise Resource Planning) Functional Knowledge
IT-Enterprise Resource Planning (ERP)
IT-Microsoft Server Technology
IT-Microsoft Excel
IT-Microsoft Office Productivity Software
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Previous work experience in Full Stack Development.
Backend stack: Solid foundational experience with C#, ASP.NET Core, Entity Framework and/or Dapper.
Frontend Stack: Good working knowledge of Angular, JavaScript, JQuery, Kendo UI toolkit, or React.
Experience in Microsoft SQL Server, or other relational databases.
Familiarity with UNHCR corporate tools such as ProGres v4, RAIS, or other humanitarian case management platforms.
Strong experience in writing complex SQL queries, stored procedures, indexes, triggers.
Experience designing, building, and maintaining RESTful APIs.
Experience using Git and GitHub, or knowledge in Azure DevOps.
Experience with cloud environment such as Azure or AWS.
Experience with SSIS development, and ETL.
Strong problem-solving skills and attention to detail.
A strong desire to learn and adapt to new technologies.
Familiarity with UNHCR Jordan in-house tools applications such as Self-Services Protection systems, self-renewal system, or self-service back office.
Familiarity with Biometric management systems (BIMS/IrisGuard).
Understanding of UNHCR data protection and anonymization techniques.
Experience with Microsoft PowerBI and Artificial Intelligence is an asset
Familiarity with UX design and tools for developing user interfaces (e.g. React).

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Operational context

Occupational Safety and Health Considerations:

The Security Level for Amman and the rest of the country is assessed at Level 1 (MINIMAL), except the northeast Jordanian Syrian border area, where it is assessed at Level 3 (MODERATE). Road traffic accidents remain a pertinent risk to staff. Vehicle travel is difficult at certain times due to adverse weather conditions, low visibility and/or heavy traffic.

Nature of Position:

UNHCR Jordan’s operational footprint relies on several interconnected platforms used for registration, cash assistance delivery, case management and counseling, and field operations. This customized set of locally conceived and global tools are technically supported in the DIMA Unit, by a small sub-team of specialized technical staff.

The Senior Business Analyst Associate will be involved in building, maintaining, and improving UNHCR Jordan applications, working across both frontend and backend technologies to deliver high-quality software solutions. These in-house solutions include 1) The workflow management system used for queue management of the Reception centres in Khalda and in camps; 2) Increasing portfolio of in-house apps for management of caravans in both Azraq and Zaatari camps; 3) Back-office tools for administration and HR functions; 4) Developments to the self-service kiosk for registration renewals. Additionally, the role has an increasing function serving liaison with technical focal points in various ministries such as Ministry of Digital Economy (SANAD), Ministry of Interior and Ministry of Education.

The role requires an individual to operate with a high degree of autonomy and technical authority, taking full ownership of design, development, and continuous improvement of in-house applications that support critical operational workflows, particularly in protection, registration, and field activities. The incumbent will be responsible for coordinating the software development lifecycle, ensuring that systems are designed with a strong understanding of business needs, implemented to a high standard, and maintained effectively to remain responsive to evolving operational priorities. This includes overseeing and enhancing existing applications, such as appointment, workflow, shelter, and back-office systems, to ensure reliability, scalability, and user-focused improvements.

In the data management domain, the role requires the ability to design and maintain robust, scalable database structures to efficiently handle large, complex datasets. The role is expected to demonstrate advanced proficiency in developing and optimising SQL queries to support analytical requirements and enable accurate, timely reporting. The incumbent plays a key role in supporting data-driven application development, ensuring that data architecture underpins system functionality and contributes to evidence-based decision-making.

For systems integration and automation, the incumbent lead the technical activities related to the development of backend services and APIs that enable seamless interoperability between diverse platforms, including telephony systems, corporate tools, and local data sources. The incumbent is proactively identifying opportunities to improve efficiency through automation, leveraging scripting and ETL technologies such as SSIS to reduce manual effort, enhance data accuracy, and streamline workflows. This requires both technical expertise and strategic insight to ensure integration solutions are sustainable and aligned with organizational needs.

Within infrastructure and technical coordination, the role demands effective collaboration with ICT teams at both local and global levels to ensure that applications are properly hosted, deployed, and maintained across different environments, including cloud platforms such as Microsoft Azure. The incumbent is accountable for managing system performance, availability, and accessibility, while ensuring that all technical solutions conform to organizational standards, security requirements, and architectural constraints.

In addition, the role encompasses broader data-related responsibilities, including the development of data warehousing processes, ETL pipelines, and dashboards that translate complex data into actionable insights for stakeholders. The incumbent is expected to play a key role in maintaining data quality and integrity through close coordination with government entities and partners, ensuring consistency and accuracy across shared datasets. The incumbent is to ensure that all data sharing practices comply with data protection policies, applying appropriate anonymisation techniques and safeguarding sensitive information, thereby upholding the highest standards of data governance and organisational compliance.

Living and Working Conditions:

Jordan has a total population of 9.4 million people. Amman houses 42% of Jordan’s population, 4.008 million, making it the populous city in the country. Amman is categorized as (A) duty station.

Rent in Amman can vary depending on the size of the property itself, number of bedrooms and the area of Amman in which it is located. Renting a 3-bedroom apartment can range from 1100 – 2500 USD per month.

Amman tends to have a Mediterranean climate; summers are mildly hot, winter usually starts around the end of November and continues until mid-March, there is occasional snowfall.

The medium for teaching in international schools is English, however there are a few French language schools as well. There is a plethora of institutions for children of all ages from pre-school to high school as well universities.

The majority of international educational institutions are in Amman.

Amman is the home to many top-end hospitals and clinics. Due to Jordanian healthcare’s international appeal, nearly all doctors and many support staff speak English. Healthcare here is also very accessible and affordable.

Additional Qualifications

Skills

IT-Business Analysis (BA), IT-Computer Literacy, IT-Enterprise Resource Planning (ERP), IT-ERP (Enterprise Resource Planning) Functional Knowledge, IT-Microsoft Excel, IT-Microsoft Office Productivity Software, IT-Microsoft Server Technology

Certifications

Business Administration - Other, Information Technology - Other, International Relations - Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Candidates might undergo a written test

This position doesn't require a functional clearance