Senior Business Analyst - Credit as a Service Transformation

We are seeking an experienced End-to-End Senior Business Analyst to join a strategic Credit as a Service transformation program. In this role, you will drive business and technology outcomes across the entire credit assessment and decisioning lifecycle, working closely with stakeholders across business, product, architecture, engineering, and third-party credit service providers.

You will lead end-to-end business analysis activities, from eliciting and documenting requirements through to supporting solution design, delivery, and testing. The role involves mapping current and future state processes, analysing impacts across digital platforms and core systems, and defining user stories, business rules, and data requirements. You will work across API-led integrations and complex system landscapes to ensure seamless connectivity with external credit providers.

This is a highly collaborative role requiring strong stakeholder engagement and the ability to facilitate workshops across business, technology, risk, compliance, and vendor teams. You will contribute to solution design, ensure requirements are translated into scalable outcomes, and identify opportunities to improve processes, streamline customer onboarding, and enhance credit decisioning. You will also support testing, change management, and business transition activities throughout the delivery lifecycle.

Demonstrated experience delivering end-to-end business analysis across complex enterprise transformation programs.
Strong domain expertise in credit assessment, lending, customer onboarding, or decisioning platforms.
Experience working across API-led integrations and complex system landscapes.
Ability to produce high-quality documentation including BRDs, functional specifications, user stories, process models (BPMN), and data mapping.
Experience working within Agile delivery environments (Scrum/Kanban).
Strong stakeholder management skills across business, technology, risk, and external vendor teams.
Experience supporting testing (SIT/UAT), operational readiness, and business transition activities.
Excellent communication, workshop facilitation, and problem-solving skills.

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks