Senior Business Development Manager \u2013 (Dubai) <\/span><\/span><\/b><\/a>
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<\/p>About myZoi<\/span><\/b>
myZoi is an exciting licensed fintech aiming to promote financial inclusion\nglobally. Our vision is to provide a level playing field <\/span>for<\/span> the underbanked <\/span>by\nenabling access to<\/span> essential financial services in an affordable, convenient,\nand transparent <\/span>manner.<\/span> We are looking for smart, <\/span>ambitious, and purpose\-driven individuals with\na track record of sales to join our team.<\/span><\/p>
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The Opportunity <\/span><\/b>
<\/p>This is an opportunity to\njoin myZoi as a Senior Business Development Manager. The role will be based in Dubai,\nUAE.<\/span>
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<\/p>Key Responsibilities<\/span><\/b>
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<\/p>Strategy<\/span><\/b>
<\/p>- Build a sustainable pipeline of\ncompanies with a large number of lower\-income employees<\/span>
<\/span><\/li>- Efficiently acquire users from\nonboarded companies and grow the relationship<\/span><\/span>
<\/li>- Promote product, volume and revenue growth<\/span>
<\/li>- Capture and share client feedback to support\ncontinuous improvement of the product offering<\/span>
<\/span><\/li>- Act as an ambassador for the company\nand promote its value proposition to clients and other external stakeholders<\/span>
<\/span><\/li>- Understand and stay up to date with\nthe regulatory environment, competition, and business opportunities<\/span><\/span>
<\/li><\/ul>Business<\/span><\/b>
<\/div>- Achieve defined targets for onboarding\ncompanies through B2B sales and acquiring end users from these companies<\/span>
<\/span><\/li>- Draw up periodic plans to generate new business to achieve set sales\n targets and objectives<\/span>
<\/span><\/li>- Source and call on prospects on an ongoing basis to maintain a\n strong sales pipeline<\/span>
<\/span><\/li>- Undertake sales presentations and organise monthly roadshows as per\n the agreed numbers<\/span>
<\/span><\/li>- Establish and maintain close business collaborations with partners\n across the group to generate new business leads<\/span>
<\/span><\/li>- Solicit referrals from clients and business partners<\/span>
<\/span><\/li>- Build and deepen relationships with\nthe existing client base to increase business penetration and cross\-selling<\/span>
<\/span><\/li>- Develop and implement sales and\nservice plans to achieve agreed sales and revenue targets for existing and new\nclients<\/span>
<\/span><\/li>- Carry out agreed sales activities,\nclient presentations, attend events, financial literacy sessions, and other commercial\ninitiatives<\/span>
<\/span><\/li>- Drive business volume growth and\nincrease subscriber base product adoption<\/span>
<\/span><\/li>- Prioritise activities based on clients'\nexisting or potential business and revenue contribution<\/span><\/span>
<\/li>- Build an information database on existing clients to support\n relationship building and business growth efforts<\/span>
<\/li>- Keep abreast of clients' needs and conduct regular checks on market\n trends and competitors' programme offering<\/span>
<\/li><\/ul>Processes<\/span><\/b>
<\/p>- <\/span><\/span><\/span>Maintain sales discipline and ensure\nthe pipeline is strong and updated accurately <\/span><\/span><\/span>
<\/li>- Provide truly professional key account management service to achieve\n a high level of customer satisfaction and retention<\/span>
<\/li>- Practise service excellence when\nhandling customer issues, complaints, and product enquiries in a timely, responsive,\nand problem\-free manner<\/span><\/span>
<\/li>- Work with the relevant teams across implementation, partnerships, products,\n legal, operations, compliance and risk within the company to maintain a\n high level of customer satisfaction<\/span>
<\/li>- Enhance service levels through recommendation of improvements in\n operational processes, procedures and products based on customer feedback<\/span>
<\/li>- Ensure smooth and timely closure of sales mandates and client\n onboarding<\/span>
<\/li>- Ensure relevant forms and documents are submitted for processing\n according to the approved timeline and requirements<\/span>
<\/li>- Ensure customers' personal information\nand documents are managed confidentially<\/span><\/span>
<\/li>- Ensure all due diligence on matters related to Money Laundering and\n CDD for onboarding are carried out in accordance with compliance policies<\/span>
<\/li><\/ul>People and Talent<\/span><\/b>
<\/p>- Motivate oneself to improve selling\nand personal skills, especially in meeting sales targets, relationship\nmanagement with clients and other stakeholders. Strong time management,\ncommunication and presentation skills<\/span>
<\/span><\/li>- Upgrade knowledge and stay informed of\nnew developments in fintech, competition, banking, payroll and payment products\nand services<\/span>
<\/span><\/li><\/ul>Risk Management<\/span><\/b>
<\/p>- Ensure compliance with the Company's\nstandards and policies and regulatory requirements pertaining to money\nlaundering and CDD.<\/span>
<\/span><\/li>- Exercise due care and diligence on\nmatters related to money laundering and CDD in day\-to\-day sales processes.<\/span>
<\/span><\/li>- Acquire relevant knowledge and\ntraining, and provide support to the broader team<\/span>
<\/span><\/li>- Maintain zero tolerance for fraud and\nmis\-selling.<\/span>
<\/span><\/li><\/ul>Governance<\/span><\/b>
<\/p>- Act and escalate quickly when any risk\nor control weakness becomes apparent, and ensure it is addressed within an\nappropriate timeframe and escalated through the relevant committees.<\/span>
<\/span><\/li>- Work with multiple stakeholders to\nestablish the applicable risk and control framework to ensure that the Group's\nability to remain within risk appetite is not materially threatened.<\/span>
<\/span><\/li>- Familiarise yourself with the\nCompany's and the Group's governance structures and mandatory processes.<\/span>
<\/span><\/li><\/ul>Regulatory & Business\nConduct<\/span><\/b>
<\/p>- Display exemplary conduct and live by the companies Values and Code\n of Conduct.<\/span>
<\/li>- Take personal responsibility for embedding the highest standards of\n ethics, including regulatory and business conduct. This includes\n understanding and ensuring compliance with, in letter and spirit, all\n applicable laws, regulations, guidelines and the Group Code of Conduct.<\/span>
<\/li>- Support the company to achieve fair outcomes for Clients.<\/span>
<\/li>- Effectively and collaboratively identify, escalate, mitigate and\n resolve risk, conduct and compliance matters.<\/span>
<\/li><\/ul>Key Stakeholders<\/span><\/b>
<\/p>- Product team<\/span>
<\/li>- Partnerships team<\/span>
<\/li>- Implementation managers<\/span>
<\/li>- CFCC & Risk team<\/span>
<\/li>- Legal, Operations & Service teams<\/span>
<\/li>- Business team<\/span>
<\/li>- External clients and relevant stakeholders<\/span>
<\/li><\/ul>Qualifications & Requirements<\/span><\/b>
<\/p>- A graduate with 10+ years of business\ndevelopment / sales experience, preferably gained in the fintech, banking, exchange\nhouse, or financial services industry covering payroll services<\/span>
<\/span><\/li>- Sound knowledge of financial products,\nwith a deep understanding of underbanked payroll services in UAE and a\nwillingness to learn.<\/span>
<\/span><\/li>- Solid market connections and\nnetworking experience with large corporate clients across the UAE<\/span>
<\/span><\/li>- Good knowledge of current Fintech offerings in the payroll\nand payment services space<\/span>
<\/span><\/li>- Track record of consistently exceeding\nsales goals<\/span>
<\/span><\/li>- Strong interpersonal, stakeholder\nmanagement and communication skills, with the ability to deal with all levels\nof people, often in complex and difficult situations<\/span>
<\/span><\/li>- Team player who shows initiative and assertiveness <\/span>
<\/span><\/li>- Self\-motivated and keen to upgrade and\nimprove personal knowledge and skills to meet the evolving job requirements<\/span>
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<\/li><\/ul>At myZoi we strive to create a both a\nproduct and a team that embraces equality, inclusion, diversity and freedom. We\nwant people who can be themselves and bring their own brand of value to the\nteam. Come and join us!<\/b><\/a>
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